Mitsui Garden Hotel Kyobashi - Tokyo Station

Mitsui Garden Hotel Kyobashi - Tokyo Station Reviews

Mitsui Garden Hotel Kyobashi - Tokyo Station

1 Chome-3-6, Tokyo, JapanView Hotel Details
Mitsui Garden Hotel Kyobashi - Tokyo Station
Mitsui Garden Hotel Kyobashi - Tokyo StationMitsui Garden Hotel Kyobashi - Tokyo StationMitsui Garden Hotel Kyobashi - Tokyo Station
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Mitsui Garden Hotel Kyobashi - Tokyo Station Guest Reviews

4.4/5
Very Good
282 review
Verified reviews
Location4.6
Amenities4.2
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All Reviews(282)
Positive reviews(277)
Reviews with photos/video(63)
Clean and tidy(48)
Friendly host(44)
Easy to get around(31)
Great location(30)
Convenient for shopping(11)
Quiet & comfortable(10)
Tasty food(6)
Many amenities(5)
Negative reviews(5)
Ersin
Moderate Twin Room - Smoking
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Very clean rooms and facilities as general with a friendly staff on a great location near of Tokyo Station.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyobashi.As you mentioned, our hotel is very conveniently located just a 5-minute walk from the nearest ticket gate of Tokyo Station.Ginza is also within walking distance and conveniently located for shopping.We look forward to having you stay at the Mitsui Garden Hotel Kyobashi as the base of your trip to Japan.We look forward to welcoming you again.Mitsui Garden Hotel KyobashiRoom Department Manager
Anonymous User
Moderate Double Room - Non Smoking
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on Apr 19, 2024
Mitsui Garden is a nice hotel. The room is functionally large enough especially for Tokyo standard and adequately equipped. Nothing to shout about. What is great about the hotel is its location. It is a stone throw away from 1 of the entrances to the underground shopping mall connected to Tokyo Station. Barring the 1min walk from the hotel to the underground mall entrance, you can walk to Tokyo Station without exposing yourself to the elements. Just make sure you are not distracted by the shops and restaurants if you are rushing for train. We strongly recommend Mitsui Garden for its remarkable location.
Response from Property: Thank you for choosing Mitsui Garden Hotel Kyobashi and for sharing your experience. We are delighted to hear that you found our hotel nice and the room adequately equipped. Our convenient location near the underground shopping mall connected to Tokyo Station is indeed one of our key highlights. We appreciate your recommendation and look forward to welcoming you back. Sincerely Yours, Mitsui Garden Hotel Kyobashi Rooms Department Manager
Adrian Santoso
Moderate Twin Room - Smoking
Stayed in Feb 2024
Family
32 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Great location, good size bedroom and very kind staff,highly recomended.Lots of food options nearby and ones open 24 hours too.The transportation is conveni ent.
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are very pleased that you were impressed many point such as our room, staff services and location.Especially thank you for your lovely comments about “very kind staff”As you mentioned, our hotel is located in the heart of Tokyo, historical and business district Kyobashi, within walking distance to the best restaurants, shopping area and public transportation. Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Sammi
Moderate Queen Room - Non Smoking
Stayed in Jan 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Jan 19, 2024
Very good location, easy to walk to Tokyo station! The room is comparatively big that can fit to open more than two luggages! Just the room has many dust around - air is not that good.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, location, and room size.We sincerely apologize for the unpleasant caused due to the room of cleaning.We will continue to strive to improve our services and create a comfortable hotel. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Dannielle
Moderate Double Room - Non Smoking
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Mitsui Garden Hotel Kyobashi was great value for money. My husband and I booked this hotel for our honeymoon and were greatly impressed. We booked a room that included breakfast and filled up each day before exploring Tokyo. The hotel staff were extremely polite and helpful and the check in/check out process was super easy. We’d come back!
Response from Property: Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel.We are happy to know that you were able to leave with that impression.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Guest User
Moderate Twin Room - Non Smoking
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Great, clean hotel with a good breakfast selection. Convenient area not too busy but not too far from the popular attractions easy to locate and use public transit to and from
Guest User
Moderate Queen Room - Non Smoking
Stayed in May 2024
Business travelers
22 review
4.7/5
Amazing
Posted on Jun 1, 2024
Hotel location is near to Tokyo Station, convenient for out to town day trip. Good and clean facilities, except the morning breakfast cafe is small. There is a short queue for breakfast at peak hour from 8am to 9am.
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. I am delighted to hear that you were satisfied with Location. As you mentioned, Tokyo staion is very close to our hotel. It allows all guest to explore almost everywhere in Japan with Bullet Train from Tokyo station.On the other hand, I apologize for the inconvenience regarding breakfast.Depending on the time, there is a possibility that you may have to wait as you mentioned.We will do our best to make the process as smooth as possible in the future.Thank you again and we certainly hope that your time at Mitsui Garden Hotel Kyobashi was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Guest User
Moderate Queen Room - Non Smoking
Stayed in May 2024
Business travelers
10 review
3.5/5
Posted on May 27, 2024
The room itself is ok. Setting inside the room is a bit old but roomy. There is no USB plugs so still need to get adaptor in order to charge. Bathroom is roomy but without any counter to place items which is inconvenient. Other than that, all is ok.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. We hope you had a pleasant stay during your stay.On the other hand, we apologize for any inconvenience caused by the room facilities.Again, thank you for your honest feedback and I truly hope that you can give us another opportunity at the Mitsui Garden Hotel Kyobashi. We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Chee Mun Terence
Moderate Double Room - Non Smoking
Stayed in Nov 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Nov 6, 2023
Distance from Tokyo Station - 8~10min but with luggage, it is advisable to use Yasue Underground Shopping mall all the way towards the end of this mall in direction of Giza Line or Artizon Museum. Pushing luggage this way is much easier than surface road conditions with a lots of bumps. Once you have the orientation, this hotel in fact a nice location with Takashimaya on the left and Yasue, Daimaru and Tokyo Station underground malls behind the hotel. No issue for any food as can settled at Yasue Underground mall. Convenient Shop across the street. You could have walked past this hotel if you are not focus as the lobby is at second floor. Small lobby but staffs' hospitality is "big". Nice chitchat with English. Easy check-in but don't expect any early check-in. Small breakfast area with limited choice but of good quality. Simple dish like miso soup can judge the effort chef put into so please do not judge. Not too sure there is an omelets station but probably you should get yours done if you ask. Room wise is new, clean and toilet is good size, not tiny. No study table but this made up by having a coffee table with 2 chairs.... well that's better with more walking space. Very disappointing is still no USB ready switch or wall plugs. So please BYO Japan adaptor and phone chargers. Internet is good, not constantly dropped. TV as usual, don't expect too much of programs in English. Oh, opposite is construction. Ask for quiet facing. Mine faced the office next to hotel... typically can see the staffs working. Will be backed if back to Tokyo.
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyobashi and we very much appreciate your detailed review of the hotel.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Again, we appreciate your precious comment.We are very looking forward to welcoming you again.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Yvonnemeow
Moderate Twin Room - Non Smoking
Stayed in Feb 2024
Business travelers
8 review
3.5/5
Posted on Mar 2, 2024
Quite old but location is excellent
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, our convenient location.We take our customers' opinions seriously and will continue to strive to improve our services and create a comfortable hotel. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Guest User
Moderate Queen Room - Non Smoking
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jun 28, 2024
The room is clean and tidy. The location is excellent. But the facilities is few
Response from Property: Thank you for choosing the Kyobashi Mitsui Garden Hotel.We are pleased to hear that you are satisfied with our location.Please use the hotel as a base for sightseeing.Thank you for your feedback on the hotel's interior facilities.We will continue to value your feedback and work to make your stay at our hotel more comfortable.Thank you for your stay.Kyobashi Mitsui Garden HotelRoom Department Manage
Wai Leung
Moderate Twin Room - Non Smoking
Stayed in Mar 2024
Family
1 review
4.0/5
Very Good
Posted on Apr 1, 2024
The hotel service is in general good. However, it is a little inflexible. Our family stayed in the hotel for 2 nights with 3 rooms. While we are asking to extend the check out time of o only one room for one hour (in order to pack the luggage after shopping in the early morning), the hotel staff said we needed to pay for 2000 yen for extending the one hour.
Response from Property: Thank you for sharing your feedback. We are pleased to hear that you found our hotel service good. We apologize for any inconvenience caused by the inflexibility you experienced during your stay.The hotel's late check-out policy applies equally to all guests as stated in the Hotel's Terms and Conditions at the bottom of the homepage.We appreciate your understanding on this matter. Sincerely Yours, Mitsui Garden Hotel Kyobashi Rooms Department Manager
Naranbaatar Baatar
Moderate Twin Room - Smoking
Stayed in Sep 2023
Business travelers
5 review
4.5/5
Great
Posted on Sep 17, 2023
Location was great. It was nice to have amenities. Maybe add more option for the breakfast. Almost eaten same food for 4 days
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We will continue our effort to provide the best service to all our guests.Again, our sincere appreciation for the comment you gave us.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
CielYuki
Moderate Double Room - Non Smoking
Stayed in Mar 2024
Business travelers
62 review
5.0/5
Outstanding
Posted on Mar 12, 2024
This five-star hotel is unique in that it offers unrivaled comfort and first-class service. Whether you are traveling for business or on vacation, this place has it all. I was impressed by the fact that the hotel rooms are equipped with modern amenities and thoughtful details. What's more, the hotel attendants are always smiling and enthusiastic, making me feel friendly and cozy.
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are delighted to read that you were fully satisfied with your stay, appreciated our room facilities as well as the quality of our services.Again, thank you for having your time to offering valuable opinion and high score for our services. We hope your visit again Tokyo.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager
Man hay
Superior Twin Room - Non Smoking
Stayed in Feb 2024
Couples
1 review
3.7/5
Posted on Feb 17, 2024
Location excellent, service good, room to improve on cleanliness, lighting inside the not enough, prefer to have sufficient table top for opening two baggage.
Response from Property: Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel. We are happy to know that you were able to leave with that impression.But we are sorry that the room did not meet your expectations.We will share your valuable comments with the relevant departments and consider them for future consideration.Again, we appreciate your precious comment.We are very looking forward to welcoming you again.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager