The female staff member was nice when I checked in.
However, there was no greeting from the front desk staff when I left or returned during my stay...Normally, in any hotel, when you leave, you get "Have a nice day" and when you return, "Welcome home"...etc. I was disappointed because I thought such greetings were normal.
The worst part was when I checked out, they asked me to confirm my full name again, so I said "⚪⚪ is the name of the room."
When I said "⚪⚪" in full, they said "That's the wrong person" and told me to check the room number, which made me a little angry. Then they said "Excuse me." They said they had confirmed it, so when I went to the entrance, they didn't even say "Thank you." I felt that the staff at this hotel were not well trained.
I probably won't use Toyoko Inn Omori again.
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