Kai wai
April 10, 2023
"The worst stay in Japan in 20 years" Tora Hotel Tree is not recommended for travelers (unless there is no choice)
Check-in:
There are no clear and updated instructions for B&B check-in. When we arrived, the check-in instructions required us to use the tablet in the lobby of the B&B to get the next instructions such as room number and password, but unfortunately the tablet was broken. We struggled for 20 minutes before the waiter came to support us.
Room facilities:
The unit is old, and most of the facilities, such as walls, toilets, etc., are stained and quite old. The official pictures are extremely inconsistent with the real pictures.
The most serious and unacceptable thing is that there are hairs on the sheets, and they are still wet, which feels like they haven't been changed into clean sheets. Fortunately, there was a little Chinese girl waiter who tried her best to arrange for the replacement, but it can be seen that the Chinese room attendant was rather sloppy. 
The check-out time is 11am. We checked out 15 minutes late, but a Chinese room attendant forced his way into the room (because they had the password), drove us away, and asked for extra fees. The experience was not good.
The only good thing about this B&B is the location. It is close to Oshiage Station and Skytree, and it only takes three minutes to walk. There are restaurants and convenience stores nearby. It is very convenient to go to Asakusa and Tokyo Station, but it is far to go to Shinjuku or Shibuya.
Although it is not clear who is the management company behind Tora Hotel Skytree, they have several B&Bs in Japan, and travelers must pay attention.
The front-line operation team of Tora Hotel Skytree is definitely a group of people with average experience, no warmth, and sloppy work.
If there are other hotel/B&B options, really don't stay.
Definitely the worst hotel experience in my 20 years of travel, not one of the. Tired facilities, uncleaned apartment, dirty beds, unfriendly service and supports from staffs made our trip unpleasant.
Original TextTranslation provided by Google