Hotel Comfact Reviews

- good location (between JR ueno, Metro Iriya, and JR Uguisudani) walking to hotel around 15 mins form each train station. - room cleaning service is good. you need to leave your room card before you left the hotel. - my room type is standard type. i think it OK, but not enough for packing big luggage. - 2 single bed is ok for couple. - few midnight restaurant around here. only kombini *** the hotel has store contain everything that recommend for tourist!!! and you can get tax free, too. (the price is cheaper than other store in tourist spot)

The size of the room is just enough for the solo travel or small group traveller. The location is just slightly far, which around 10 minutes walk to Ueno station. The hotel isn't good enough due to the cleanliness not being up to standard.

Hotel is good enough but a bit far from Ueno metro station , price is a bit expensive if I compare to Osaka hotel .

Hotel comfact was so spacious! Very rare for a hotel in Tokyo. The room was also very clean and comfy.

Far from the subway 450 meters room was clean but breakfast not good

Stayed for 1 night before going to my final destination. Clean nice hotel. Excellent location, 5 minutes walk to Ueno Station. All you can eat buffet in the morning. Very worth it.

It takes around 20 mins by foot from Ueno Station quite a long distance. The staff there are very nice. Room is clean but with a lots of dust adhered on woody furnitures and mirror. Is it the quality of toilet paper too bad releasing so much dust? Actually, the quality of toilet paper is too poor, please change a better one.

It's quite a long distance from Ueno station talking about 20 mins by foot. The staff members are very nice. Room are clean but there'a lot of dust adhered on the mirror and woody furnitures. I needed to remove them by using hair dryer

Nice hotel. Walking distance to ameyoko n ueno station. Easy to reach to airport narita.

I am totally disappointed with this room. Despite the fact that the hotel is quite convenient, the experience is totally unacceptable. First of all, the room is way smaller than it is meant to be.... It is stated the room is 20m^2 but in reality the room is just so packed that it seems to be as small as a 10m^2 room that I stayed in elsewhere. Also, the room is not clean at all and quite dusty, not to mention the room is always dark and tiny window that faces another building is not at all helping..... I'm not expecting this in a hotel in Japan to be honest... I have reserved 5 nights with this hotel. I did not feel comfortable since the first night and so I requested for a free cancellation for the last two nights, which I was a few hours past the free cancellation. Even with the kind help from Trip.com, the hotel refused to refund so I have eventually stayed 4 nights with them, and for the last night I decided to stay elsewhere. I hope the hotel can take my advice to improve its service, meanwhile I hope travellers who consider this hotel would need to make sure you're not expecting anything comfy and clean during your stay. Not for business travelers either - no desk and sufficient light in the room.

very nice hotel, we'll probably go back again soon

The room is quite nice. However, it would be better if the room has more lights inside. The room is clean and new. I was really surprised by the good quality of the room with an affordable price.

First time in Japan (Solo travel)The hotel comfact not disappoint . Great Location( Not far from UEON station) Near Ueno park The room very clean and quite. I can have a very good sleep here after long day! Love this hotel and absolutely came back for next time!! Peace and quite!!

I think the price paid and the hotel is a bit expensive