To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(324)
Positive reviews(309)
Reviews with photos/video(78)
Convenient location(45)
Easy to get around(28)
Tasty food(17)
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Loved the view(8)
Close to airport(7)
Well designed(6)
Negative reviews(15)
Guest User
Comfort King Room
Stayed in Sep 2024
Solo travelers
26 review
4.5/5
Great
Posted on Sep 20, 2024
Hotel located in the vicinity of Shinagawa station. Very new and comfortable hotel, great size rooms. Prices are decent considering how expensive Tokyo hotels have gotten. Would consider staying again but when construction around area calms down.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Looknam Supawan
Deluxe King Room
Stayed in May 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 23, 2024
Convince when traveling from Haneda airport as have direct train and can just walk direct to hotel from train station. Room clean and comfortable bed.
Response from Property: Thank you very much for staying at Miyako City Tokyo Takanawa. Also, thank you very much for your valuable opinion. Next time, all the staff will strive to provide services so that we can receive even higher evaluations.
Carlos IV
Comfort King Room
Stayed in Dec 2024
Solo travelers
23 review
4.7/5
Amazing
Posted on Dec 15, 2024
Very clean and decent room for this price range!
Is my 4th time booking this hotel!
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Anonymous User
Deluxe King Room
Stayed in Sep 2024
Couples
24 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Close to Shinganawa Station and Haneda Airport (only 25-30mins by train) value the money. Enough Space for two people. Cozy stay
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Guest User
Comfort King Room
Stayed in Jul 2024
Family
12 review
3.0/5
Posted on Jul 12, 2024
Generally the room was good, however, rooms were very small.
The staff were not very polite.
- There were ham and cheese sandwiches being freshly made at breakfast, I asked to get them without ham (as Muslims we are not allowed to eat) and first day they gave it, but second and third day they refused to.
- At the time of check-out I requested to get a late check-out as we were travelling with a baby but they asked us to pay 2,000YEN per hour
Response from Property: Thank you for using Miyako City Tokyo Takanawa. We sincerely apologize for the inconvenience caused by the matter you contacted us about. We will thoroughly inform our staff and make sure that the same thing does not happen again. All of our staff look forward to welcoming you again.
Guest User
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The hotel was excellent. Clean, convenient and easy to get to anywhere. Hotel staffs are friendly and professional.
Response from Property: Thank you very much for staying at Miyako City Tokyo Takanawa. We appreciate your kind words and hope to receive even higher evaluations from you next time. We will continue to strive to improve our service even further.
Guest User
Grand Floor Comfort King Room
Stayed in May 2024
Couples
14 review
4.7/5
Amazing
Posted on May 19, 2024
Hotel is located with 5-10 minutes walking distance to 2 train stations. The room is well furnished and very clean. However, breakfast selection is rather limited.
Response from Property: Thank you very much for staying at Miyako City Tokyo Takanawa. Also, thank you very much for your valuable opinion. Next time, all the staff will strive to provide services so that we can receive even higher evaluations.We look forward to seeing you again.
nursarahk
Comfort King Room
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 30, 2023
The hotel staff were very nice and accommodating. Allowed us to pray at the lobby while waiting for our rooms and even after we checked out. There were even pyjamas provided which was thoughtful. There was free supper every night. Will definitely stay here again.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Guest User
Deluxe King Room
Stayed in Apr 2024
Couples
8 review
3.5/5
Posted on Apr 25, 2024
The hotel itself is nice, but the location is rather far from the nearest train station (Shinagawa), it took us almost 10mins walking with the luggage.
One thing to comment is the breakfast buffet at the hotel. Our room package is without breakfast. We decided to try their breakfast as we were lazy to walk out in the morning. We paid between 2100Yen to 2400Yen per pax (couldn’t remember the correct charge). We went in around 9.15am, and we were aware that the breakfast time was till 10am. It was fine for us to have 45mins to have our breakfast. However we saw they started keeping the food at 945am without giving the customers advance notice that they were closing the food at 945am. We would have taken more food to our table if we knew the food was gonna to be taken into the kitchen at 9.45am. We ended our breakfast unsatisfied in terms of customer service and half-full stomach.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
KK ~
Comfort King Room
Stayed in Oct 2023
Couples
21 review
4.5/5
Great
Posted on Oct 28, 2023
The hotel is nice, seems quite new and very clean. They also have free snacks and soft drinks every evening at the lobby restaurant. The room was a bit on the small side, and the walk from the train station was a bit longer than I expected, but overall satisfied with the experience.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Keikooo90
Comfort King Room
Stayed in Oct 2023
Couples
7 review
5.0/5
Outstanding
Posted on Nov 12, 2023
Our favourite hotel in tokyo, very new and high tech :)
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
LuvCupcakes
Deluxe King Room
Stayed in Aug 2023
Solo travelers
4 review
4.7/5
Amazing
Posted on Aug 27, 2023
Would definitely stay a again, however this is a far walk with suitcases to Shinagawa station and no convenience store nearby, unfortunately the upgrade to the nearest station Takanawa Gateway is a bit of a eye sore to the view of the rainbow bridge. I stayed on the 8th floor for reference in a king room. Staff was extremely welcoming, they even helped me tie my obi when I wore a yukata. Only con I have are the free snacks are not worth it, it’s nice of them but if you’re looking for sweet things the only thing that was sweet were the donuts, not even the lemonade was sweet.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Anonymous User
Deluxe King Room
Stayed in May 2024
Couples
11 review
4.7/5
Amazing
Posted on May 15, 2024
Small but very clean room. Toilet and shower facilities are great.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Hui
Moderate King Room
Stayed in Jul 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jul 29, 2023
Location is good, only few minutes walk to Shinagawa train station. Love everything about this hotel, snack bar is pretty good and the bed is comfy. Nice stay.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.
Anonymous User
Grand Floor Deluxe King Room
Stayed in Jun 2023
Couples
63 review
4.0/5
Very Good
Posted on Jun 8, 2023
Located in between 3 train stations but can be quite a walk, maybe around 7-10min. Clean hotel, basic no frills stay. No pool or gym.
Response from Property: Thank you very much for your stay at Miyako City Tokyo Takanawa. We would also like to thank you again for taking the time to provide us with your feedback after your stay.