Book and Bed Tokyo Shinjuku

It’s good and comfortable.

Splendid! If your piority is location, this is great! Convenience is key, all else is acceptable. All your hostel mates need to do theor part in keeping the premises clean thats a no brainer. + Towel change on request daily 👍 + Bring earplugs incase your neighbour snores ⚠️

After staying at youth hostels in many countries, I found my experience at this hotel in Shinjuku, Tokyo to be very disappointing. I was initially attracted by the integrated library design, but the actual stay was far from pleasant. Firstly, on my way to the hotel, I was harassed by numerous nightclub promoters, leaving me exhausted. Upon arrival at the front desk, the staff's attitude was cold. When I handed over my passport, thinking it was required for check-in, the staff ignored it and didn't even bother to say that it wasn't necessary, making the situation awkward. Upon checking in, I discovered that the hotel is on the 8th floor, right above a noisy club street with blaring electronic billboards. Inside the hotel, the library café was playing music, which made it impossible to rest quietly. While the café's atmosphere might be pleasant for reading and coffee during the day, it was unbearable when I was tired and just wanted a quiet place to rest. Even after the music was turned off at midnight, the noise insulation in the sleeping area was poor. I could clearly hear other guests turning over, opening plastic bags, plugging in chargers, and walking around. Moreover, there was another bar upstairs adding to the noise. In terms of service, the hotel's design did not separate quiet and active areas, and the lights-out time was fixed at midnight. This was very inconvenient for guests dealing with jet lag, needing to make phone calls late at night, or wanting a late-night snack. Although there was a transparent activity room near the front desk, it was closed after midnight and used by the night staff as a temporary sleeping area, with no place available for making calls or eating. Regarding luggage storage, the hotel only allowed storage until 4 PM after checkout, charging extra for any time beyond that. I was charged an additional 1000 yen when I retrieved my luggage after 6 PM, something I had never encountered before. This policy is particularly inconvenient for guests with evening flights. Additionally, after checking out, I realized I had forgotten my toiletry kit at the hotel. When I inquired the next day, the staff claimed they hadn't seen it, which indicated a lack of concern for guest service. Given it was just one night, and there should be security cameras at the public washbasins, it seemed unreasonable. Overall, my experience at this hotel was far inferior to the youth hostels I stayed at in Osaka and Kyoto. The poor service attitude and environment left me very disappointed.