Mercure Tokyo Ginza Reviews
Mercure Tokyo Ginza
2 Chome-9-4 Ginza, Tokyo, JapanView Hotel Details
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Mercure Tokyo Ginza Guest Reviews
4.5/5
Great
101 review
Verified reviewsLocation4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All Reviews(101)
Positive reviews(98)
Reviews with photos/video(20)
Awesome stay(30)
Clean and tidy(17)
Easy to get around(16)
Friendly owner(16)
Convenient for shopping(13)
Great location(11)
Large rooms(7)
Amenities were average(6)
Negative reviews(3)
Anonymous User
Superior Twin Room
Stayed in Apr 2024
Family
11 review
Outstanding
Posted on May 5, 2024
Hotel location was great in Ginza. We arrived at 10:30 am and were charged extra for early check in as check in time was 2:00pm. Otherwise it was great.
Response from Property: Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good feedback. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza
Anonymous User
Superior Twin Room
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 7, 2024
Cozy place to stay in, love coming back to this hotel
Response from Property: Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza
Tse
Superior Twin Room
Stayed in Apr 2024
Family
15 review
Posted on Apr 6, 2024
The rooms are really small but that is expected for central Tokyo. However if I was charged for 4 ppl for 2 double beds, this is too small. Breakfast choices are very little and not very tasty. Staff are friendly though. Location is quite good but it’s on the quiet end of Ginza.
Response from Property: Dear Guests, Thank you for staying at our hotel this time. We would also like to thank you for your feedback. However, we sincerely apologize for not being fully satisfied with your stay. Reffering on your comment, we will keep striving for the excellence until the next time we welcome you to the Mercure. Sincerely, Mercure Tokyo Ginza
Guest User
Standard Semi double Room
Stayed in Apr 2024
Business travelers
6 review
Outstanding
Posted on Apr 9, 2024
The hotel is located near the Tokyo Station and it has convenience stores (Family Smart and 7leven) within few meters away. On top of the good location, the staff are amazing and supportive. Excellent hotel considering cost, location and service.
Response from Property: Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza
Kian Hwee
Superior Twin Room
Stayed in Mar 2024
Friends
2 review
Posted on Apr 1, 2024
There’s no bottled water provided. The space allowed to walk from door to the 2nd bed away from door is so tiny, a luggage can’t be wheeled in, but carried over the bed to the other side.
Bathroom has to be tolerated.
Breakfast is very satisfactory though.
Response from Property: Dear Guest, Thank you for taking the time to review your stay at the Mercure Tokyo Ginza. We sincerely apologize for not being fully satisfied with the facolities. Was there no bottle of mineral water in the room?If you can't find it, please let the front desk know the next time you stay with us.We would like to make use of your feedback in future services, so if you have the opportunity, we would appreciate it if you could give us your frank opinions. Sincerely, Mercure Tokyo Ginza
Brian PY
Privilege Queen Room With Sofa Bed
Stayed in Jul 2023
Family
16 review
Great
Posted on Aug 9, 2023
It was our 2nd stay from last one in December 2022. We enjoyed both since Mercure Ginza maintain the same good standard.
They are not high end luxury hotel but it sure about the average in Tokyo in terms of location, room size and management.
Response from Property: Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are pleased to receive such positive feedback from you. We will keep striving for the excellence until the next time we welcome you to the Mercure. Sincerely, Mercure Tokyo Ginza
agung123
Superior Twin Room
Stayed in Mar 2023
Family
12 review
Outstanding
Posted on Mar 25, 2023
The hotel is located in the heart of shopping district ginza. Very convinient and cozy place to stay. The view is not really good but still make sense since we are in the midst of concrete building area.
Response from Property: Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are pleased to receive such positive comment about location. We will keep striving for the excellence until the next time we welcome you to the Mercure. Sincerely, Mercure Tokyo Ginza
Pei Ying
Privilege Queen Room With Sofa Bed
Stayed in Jan 2023
Family
14 review
Outstanding
Posted on Jan 26, 2023
Loved the location of this hotel ,mins to Ginza area n accessible to many areas. Hotel staffs are very friendly and helpful. Room is very clean and spacious.
ISsey MiYake
Superior Twin Room
Stayed in Mar 2024
Family
20 review
Outstanding
Posted on Apr 8, 2024
Prime location ! Friendly receptionist !
Response from Property: Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza
imperfectplans
Superior Queen Room
Stayed in Dec 2022
Couples
25 review
Great
Posted on Feb 24, 2023
Cozy room for 2, and very near to Ginza subway. Loved that Itoya was just around the corner, and Starbucks Reserve was across the road. Had a very comfy stay and because our stay stretched into the New Year, the hotel actually gave us new year cookies which was a nice touch.
Long dong silver
Superior Twin Room
Stayed in Dec 2022
Friends
40 review
Outstanding
Posted on Dec 20, 2022
yeah this was pretty good. well located and tons of food options nearby. The church nearby offered sunday service and the beef steak was good inside the hotel.
Barbara
Superior Twin Room
Stayed in Apr 2024
Family
4 review
Very Good
Posted on Apr 16, 2024
Really good, it fit our needs
Response from Property: Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good feedback. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza
Emre_Tok
Superior Twin Room
Stayed in Aug 2023
Family
8 review
Amazing
Posted on Aug 27, 2023
Clean and spacious room. Just next to metro line.
Response from Property: Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your wonderful review. Did you enjoyed your stay in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza
Anonymous User
Superior Twin Room
Stayed in Dec 2022
Business travelers
12 review
Outstanding
Posted on Dec 23, 2022
Thanks for the kindness. The place was very calm and clean so it was nice to chill out after work.
Insan
Superior Queen Room
Stayed in Mar 2023
Business travelers
18 review
Great
Posted on Mar 19, 2023
Location top, front desk has been very helpful. Thank you!
Response from Property: Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are also very happy to receive your positive comments about our service, location and so on. We look forward to seeing you soon and hope your next stay will be as pleasant as the previous one. Sincerely, Mercure Tokyo Ginza