2 Chome-1-1 Nihonbashimuromachi, Chuo Ward, Tokyo, 103-8328, JapanView Hotel Details
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Mandarin Oriental, Tokyo Guest Reviews
4.6/5
Great
50 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(50)
Positive reviews(48)
Reviews with photos/video(13)
Awesome rooms(13)
Friendly owner(12)
Awesome stay(11)
Great location(11)
Loved the view(9)
Negative reviews(2)
David
Mandarin Grand King Room
Stayed in Feb 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Fantastic hotel in a great location right off the Ginza metro line. Great restaurant and the bar has an amazing view of the city lights in the evening and of mt Fuji in the day. The service from check in to departure was top notch. Everyone that works at the hotel is friendly and super helpful. One of the best hotel breakfasts I have ever had.
Anonymous User
Mandarin Grand King Room
Stayed in Nov 2022
Family
15 review
5.0/5
Outstanding
Posted on Nov 6, 2022
Bath room is spacious, seperate area for the closet.
Robert
Deluxe King Room
Stayed in Jul 2024
Family
8 review
4.7/5
Amazing
Posted on Aug 2, 2024
The environment and quality of the room and hotel are very good. The location is also very convenient. There is a subway in the basement, and it is the Ginza Line. The check-in speed at the front desk is really too slow. The breakfast is also very ordinary. In addition to the single-order items, there are bread and cold cuts. The scenery is excellent. You can see the Tokyo Skytree from the room
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Aurora-Milky Way
Deluxe Premier King Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The room has an amazing view, highly recommended
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jinan zhou
Mandarin Corner Suite
Stayed in Aug 2024
Business travelers
2 review
3.1/5
Posted on Aug 16, 2024
Arrived at the hotel at around 2 o'clock, and was told that I had to wait until around 6 o'clock to check in. The service was average; bad review.
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Qingtianzhuhexiaoqingxin
Deluxe Premier Twin Room
Stayed in Apr 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Nice room, great price
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Guest User
Deluxe Premier King Room Non smoking
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Above all praise, Mandarin bar, wonderful cocktails - care of the staff 5+! Across the road is a wine cafe - a wonderful place with excellent young champagne 🤘
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Guest User
Deluxe King Room
Stayed in Apr 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on May 27, 2024
The hotel is in a good location, the room is large, the view is beautiful, the Tokyo Tower is visible, and it is convenient to visit Mitsukoshi Department Store
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Woshiwaixingren!
Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
39 review
5.0/5
Outstanding
Posted on Apr 3, 2024
OK Good Environment OK Service OK Scenery OK Good Environment OK Service OK Scenery OK Good Environment OK Service OK Scenery OK
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phoebesu
Mandarin Grand Twin Room
Stayed in Aug 2023
Family
5 review
5.0/5
Outstanding
Posted on Aug 30, 2023
The room is very spacious, especially the bed is very comfortable. Next time I come to Tokyo, I will definitely choose Mandarin.
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caicai
Deluxe Premier Twin Room
Stayed in Jul 2023
Family
7 review
5.0/5
Outstanding
Posted on Jul 26, 2023
Although there was a small episode during the four-night stay, I can forgive it. Mandarin Oriental’s service is as good as ever. During the stay, I met a Bayern star in the elevator. The view of the clear sky tree in the room is invincible. It is also convenient to go for a run at the Imperial Palace. After running, I will serve you The staff handed over towels and ice water and was touched!
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6/10
Guest User
Mandarin Grand Twin Room
Stayed in Jul 2023
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jul 17, 2023
The location of the hotel is very good, it is convenient to go everywhere
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alexking914
Deluxe Premier King Room Non smoking
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 17, 2023
The service was excellent and attentive. The doorman was very enthusiastic and remembered my last name.
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Lily
Deluxe Twin Room Non smoking
Stayed in Apr 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Apr 8, 2023
I love Mandarin Oriental the most, and I will always choose Mandarin Oriental when I go to Tokyo.
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6/9
fila22
Deluxe Premier King Room Non smoking
Stayed in Oct 2023
Solo travelers
6 review
2.5/5
Posted on Oct 14, 2023
I made a reservation for three days starting on October 3, checked out one day early, paid for three nights, and left. Today, October 14th, my credit card was suddenly charged 32,200 yen. I contacted him and said that I drank a bottle of champagne and started talking about the 6th. I left at noon on the 5th. I also received a rhinitis injection on the 4th and could not drink. The hotel checked again and again and said it was the 5th. It was impossible for me to drink after I had the injection, and I had indeed never drank their wine. They suddenly deducted a pre-authorization on my credit card. Either there was a management problem or it was a shady store. I speculated that the most likely reason is that the room I checked out in advance on the 6th was used by someone else who was staying there. I was told that I was contacted on the 7th but there was no reply. I guess who would read the email. My card was suddenly charged and I was speechless. People who usually take the initiative to pay for a bottle of water when checking out.