Ana InterContinental Tokyo, an IHG Hotel Reviews
Ana InterContinental Tokyo, an IHG Hotel
1 Chome-12-33 Akasaka, Minato Ward, Tokyo, 107-0052, JapanView Hotel Details
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Ana InterContinental Tokyo, an IHG Hotel Guest Reviews
4.4/5
Very Good
146 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(146)
Positive reviews(136)
Reviews with photos/video(35)
Awesome stay(40)
Great service(31)
Great location(15)
Convenient location(12)
Delicious breakfast(11)
Loved the view(9)
Negative reviews(10)
Guest User
1 King Classic Separate Bath Walk-in Shower
Stayed in Aug 2024
Solo travelers
28 review
Outstanding
Posted on Aug 14, 2024
Everything was perfect, special thanks to the receptionist who booked me in and helpfully offered me late checkout, which was certainly appreciated.
The receptionist at checkout was also excellent, very considerately noticed I was carrying a lot of coins and offered to change for me to notes.
These small things really made all the difference, thank you!
The hotel itself also excellent and my room was refurbished.
It was expensive as I booked at the last minute during the holidays, but still worth it!
Response from Property: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that we contributed to an experience that brought you such joy during your visit.We look forward to welcoming you back for another excellent stay.Warm Regards,ANA InterContinental Tokyo
Guest User
2 Single Premium Club Lounge Access High Floor
Stayed in Mar 2024
Travel with friends
2 review
Posted on Mar 19, 2024
The bathroom is not well designed , specially the door, and sanitary not good for the older and kids.
Response from Property: Dear Guest,Thank you very much for your comment. We regret to learn that your experience with us was not as inspiring as we would have hoped.We would appreciate if you could get back to us with more details (booking name, reservation number) in regards to your hotel experience. We have not been able to identify your booking and we would like to follow-up on this with you and our teams.Please rest assured that we take all our guest feedback very seriously and we apologize once again for the issues you have been encountered. Thank you and we look forward to hearing back from you.Warm Regards,ANA InterContinental Tokyo
CHUNMIN
Tori Suite Club Lounge Access
Stayed in Jul 2024
Business travelers
8 review
Outstanding
Posted on Jul 20, 2024
Everything is good! Can’t wait to come back!
Response from Property: Dear CHUNMIN,We would like to thank you for your wonderful review and for sharing your experience at ANA InterContinental Tokyo. We are pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo
cheong
2 Single Beds Premium
Stayed in Apr 2023
Couples
12 review
Posted on Apr 12, 2023
It’s a hotel build in the 90’s and haven’t been renovated or upgraded. Everything looks old and dirty and not worth to stay here.
Response from Property: Dear cheong,Thank you for posting a feedback following your recent stay with us! We have taken note of you remarks in regards to the condition of the hotel and please rest assured that your comments are considered as part of our continued commitment to enhance the level of our facilities. Warm regards, ANA InterContinental Tokyo
Wohenwochixin1
1 King Premium High Floor
Stayed in Nov 2023
Business travelers
66 review
Outstanding
Posted on Dec 1, 2023
Very very good and nice and clean and super super nice attitude and nice music
Response from Property: Dear Wohenwochixin1,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs. Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again.Warm Regards,ANA InterContinental Tokyo
BF
1 Queen Classic
Stayed in Jan 2023
Family
28 review
Very Good
Posted on Jan 26, 2023
Great location and right next to metro station. Beth convenient for going to all the major attractions.
Response from Property: Dear BF,Thank you for staying at ANA InterContinental Tokyo and taking the time to share your experience on Ctrip.It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo
Anonymous User
Classic Room
Stayed in Jan 2023
Business travelers
10 review
Outstanding
Posted on Feb 1, 2023
Excellent hotel. It is expensive but worth it. Good for business travelers. Excellent staff ..super friendly and professional.
Response from Property: Dear Guest,Thank you very much for posting a review on this channel! A business center is also available in the hotel to support your business.Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo
Phubeth
Classic Room
Stayed in Mar 2023
Travel with friends
41 review
Great
Posted on Mar 21, 2023
convinient also big If compare with the same location
Response from Property: Dear Phubeth,Thank you for taking the time to share your feedback about your recent stay with us.We are very happy to learn that we were able to accommodate your needs with our convenient location. We look forward to having the pleasure of welcoming you again.Warm Regards,ANA InterContinental Tokyo
TECK Eng
Classic Room
Stayed in Dec 2022
Family
1 review
Posted on Dec 13, 2022
This hotel is so old. Not worth paying. Even the toilet sink is rusty and hooks dropped off. Maybe after their upgrades then we go back again
Response from Property: Dear Tay,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! We have taken note of you remarks in regards to the condition of the hotel and please rest assured that your comments are considered as part of our continued commitment to enhance the level of our facilities. We appreciate a lot your highlights and hope to have the opportunity to welcome you back again very soon. Warm Regards,ANA InterContinental Tokyo
RayRayChan
Classic Room
Stayed in Oct 2022
Couples
41 review
Very Good
Posted on Nov 1, 2022
The hotel is very cosmopolitan the clienteles are mostly international. The service is excellent and the view is fantastic on a clear Day you can see Mount Fuji. The breakfast buffet is good but he’s too busy for my liking.
Response from Property: Dear pau,Thank you for writing a review of your recent experience at ANA InterContinental Tokyo.I am pleased to read that you enjoyed your stay with us. The beautiful Mont Fuji can be indeed be seen on clear sky day.We appreciate your kind words and have taken note of your remarks pertaining to the breakfast venue. We hope we will have another opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo
Arnold
Classic Room
Stayed in Feb 2023
Couples
21 review
Great
Posted on Feb 26, 2023
Great Service
Service is great. The hotel is located in a business district, so it's not so lively at night albeit it is close to Rippongi which is the the party place, and it's also easy to get to Shinjuku, Shibuya and Ginza, among others.
the location is very good, near the subway station. Staff were all extremely accommodating, amicable and make it simple for the check in and check out process. Meals were good - generally great. We like the manners in which staff are so responsive and learned in their service to us.
Response from Property: Dear Arnold,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs with our convenient location and the service level provided. Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again.Warm Regards,ANA InterContinental Tokyo
Guest User
1 King Classic High Floor
Stayed in Jan 2023
Family
6 review
Very Good
Posted on Feb 25, 2023
Overall everything was ok. This is business htl. Many foreign businessman stayed here. So i don't think it's suit for family. But the breakfast was very good. Many kind dishes.
Response from Property: Dear Guest,Thank you very much for posting a review on this channel! We are very pleased to read that you are satisfied with our breakfast selection. We look forward to having the pleasure of welcoming you again.Warm Regards,ANA InterContinental Tokyo
Guest User
Classic Room
Stayed in Jan 2023
Business travelers
1 review
Posted on Jan 24, 2023
The hotel is rather disappointing. Firstly the aircon turns off when there is no movement in the room, meaning your return home to a stuffy room and even worse in the middle of the night wake up and have to move around as the room is too hot.. the other disappointment is there is no bar open on the weekends… meaning you are forced to go out to have a wine unless you want to drink in their cafe. All in all there are much better hotels around Tokyo
Response from Property: Dear Guest,Thank you for posting a feedback following your recent stay with us.We have taken note of all your remarks and please rest assured that your comments will be considered as part of our drive for continuous improvements. We sincerely hope that your impressions will not mere you from staying with us in the future. Warm Regards,ANA InterContinental Tokyo
Tao Tao He
1 King Classic High Floor
Stayed in Jan 2023
Family
1 review
Great
Posted on Jan 28, 2023
Great hotel and location is okay though the closest subway means lots of changing lines to some of the usual tourist destinations.
Response from Property: Dear Tao Tao He,Thank you very much for posting a review on this channel! We are very happy to learn that we were able to accommodate your needs with our convenient location.We look forward to having the pleasure of welcoming you again.Warm Regards,ANA InterContinental Tokyo
Guest User
Classic Room
Stayed in Jan 2023
Family
5 review
Posted on Jan 31, 2023
Building is little bit old but there are many restaurant choices. No Sauna is little pity.
Response from Property: Dear Guest,Thank you very much for posting a review on this channel!We have taken note of your remarks in regards to the condition of the hotel and please rest assured that your comments are considered as part of our continued commitment to enhance the level of our facilities. The hotel has 7 restaurants, 4 bars & lounges and 1 patisserie, so you can enjoy a variety of cuisines. We are happy to read your highlights about our restaurants. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back soon to ANA InterContinental Tokyo!Warm Regards,ANA InterContinental Tokyo