Villa Santa Cruz

Our stay at Viill Santa Cruz was such an overall fantastic experience. The grounds, food, drink, and service are amazing. The location is right on the beach and just 10-15 minutes from town. The food on site is delicious as a the Green Room just a short walk down the sand. We will definitely be back.

My husband and I just wrapped up a visit at VSC. Unfortunately, due to a number of issues, we had to cut our stay very short (2 nights vs. 6). The best thing is that they have agreed to not charge us for the 4 nights we didn't use. At first I thought that we might have had a one off experience given the glowing reviews from others. I get it even best places can have a bad day in a busy season. We tried to get an explanation from the manager Jennifer (we waited for 2 days for a response to my email) and she once again minimized our comments (just like when we were there) basically insinuating that we don't know how to use hot water in the shower and we were cheap because we booked their least expensive room ($533 incl. taxes and fees) and because we didn't read carefully what we were booking. I know many experienced travelers use this forum so I encourage folks to read the details below before booking. I have also taken the time to review other travelers' feedback and it is clear this is not the first time they have received this feedback: Getting there - be prepared to drive for about 10 minutes on a dirt road. We had a sedan as a rental and it was pretty rough getting there, I don’t know what it would look like if it is raining. Google maps will send you to the next door restaurant (the Green room), not to the villa, so don’t turn in until you see their sign, right in front of their gate and I would recommend getting there during the day, it is extra hard to drive this road at night. As other travelers have noted signage can be much better. The property - The property itself is beautiful and landscaping well maintained. You can’t beat the backdrop either breathtaking beach and ocean views. There is a pool with a couple of lounge chairs and umbrellas. The pool water was very dirty (picture attached). I was told by the manager Jennifer that this part of the pool is supposed to be overflow that collects dirty water from the pool and it was dirty because it was windy and the pictures show that the overflow is working as supposed to. I will let folks draw their own conclusion, but from my point of view it is clear even with a naked eye that this is not dust blown by the wind. There is no signage either what this part of the pool is supposed to be and it is directly attached to the pool. They even told me the wind blew the floaties in that dirty overflow. I spent the whole day by the pool before noticing the dirty water (after I went in the water) and there was no wind (picture shows flat water), no one moved the floaties all day and no one told all the kids jumping there all day that they are not supposed to swim there. It is absolutely nuts that they let kids swim there if it is supposed to be dirty pool collection spot. You can walk to the beach but there are no chairs or umbrellas, which I didn’t mind because it keeps things more natural. The rooms/issues - We booked months ago and paid $533 per night (incl. tax & fees) for a standard que

THE BEST HOTEL. I can not say enough. This was our third time visiting and the grounds looked even more gorgeous, the rooms were even more plush, the food and drinks were even more pitch perfect than I remember. The owners are wonderful and the staff feels like a real family. And Smokey the cat even took a nap with me! My family loves coming here so much. Love the pickleball, love the bocce ball, love the crowsnest, love the two pools, love the coffee on your doorstep! Also: THE TILE. Omg, the tile. The attention to detail is phenomenal. Thank you all for making my family and our dear friends feel so cared for! See you next year, VSC. xoxo Kristen Daniels-Littrell and John Littrell