Renaissance Tlemcen Hotel

we have been there for a chill weekend , overall it was a great experience , the main issue was the cleanliness . The staff was amazing and very helpful thank you

Really really awful. We needed to book a hotel last minute. They treated us like garbage. We were looking for wedding venues, but definitely not here.

Honestly, we were insulted from the moment we entered. I’ve never been treated so poorly where we paid so much money to get a room. We were stranded one night and decided to book two rooms at the last minute. I put it on my credit card through *******. Upon checking in, we were grilled about the state of our relationship, which I understand is important if we were sharing a room, but our rooms were on opposite sides of the hotel on different floors. I was then taken to the back of reception to show my face under my niqab to prove that my credit card was my own. It was a very uncomfortable check in process. Also, the bellhop would not bring our suitcases to both rooms. Just one. So my partner had to carry his suitcases to his own room. We arrived late so we went to the buffet, it was good food. They asked us to pay cash, but we did not have it on us, so I asked if it could be charged to my credit card that was registered with the hotel. The woman’s attitude was rude and said yes, but we have to do it IMMEDIATELY And that we had to go downstairs to reception to charge my card. Fine. After a long awkward process, I signed the receipt and we decided to take a walk on the grounds of the hotel. After two minutes, a man came running up to us. Not walking. Running. Apparently they had asked me to sign the merchant copy. I’m not sure why this could not have waited until we returned in the hotel. But this was a big awkward emergency as well. Honestly, I felt disrespected. I understand there are rules and different customs. But an international hotel should be a little bit more aware. I was looking to have a wedding inTlemcen, it won’t be here. Service is 0/10.

Good location , good breakfast , pool was big, beautiful hotel, but the lamps was dusty , no shower, only bath tub. I would go back .gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg

This is totally the best hotel i ever tried in algeria , the rooms are super clean and well decorated , the beds are super comfy , the staff are angels not even humans , the food and the room service are on another level . The location could not be better you can see all tlemcen from there and its super safe and calm This was my best experience ever i can't wait to visit you guys again mush love ♥️