Kences, Tirupati

This is the my second visit to the hotel after 10 years. There is no changes on the lobby. The room was in very bad condition as the fan was making creepy noise. The tap in the bathroom was leaking. Nothing was done even though we have informed the reception. The food was ok. This hotel needs some to be refurbished.

1. We recently visited Tirupati (6th and 7th May 2025) stayed at Kences Tpty, from the beginning the hospitality was not warmth. 2. During Check-in the girl at the reception showed a rude attitude towards our queries. 3. She asked for all our ID CARDs (myself, my mom, my wife and daughter) which is not required at any cause legally and this was not informed to us before. We shared the same without any choice and they said its mandatory for the clients who pilgrimage ro tirupari. I'm not sure in what way the Tirupati temple policy is linked with Kences policy. 4. Hotel toilets are very bad and the closets are age old mechanisms there is no proper water flow in the closet. We have to push hard the flush to get the water throw. 5. This hotel is not allowing outside food which was not informed to us before. Security stopped the food ordered through Swiggy at the gate itself which was disappointing.... 6. The Supervisor at the restaurant during the morning breakfast times shows his authority by shouting loud at his servants and bearers before the visitors tend to have breakfast peacefully which was disturbing during the morning. 7. Overall Kences TPTY is an average hotel with low hospitality rating and poor room conditions. 8. Only good thing is the staff who helped us in carrying our luggages and security who helped us during check out. Kudos to them only. 9. Overall expensive, pathetic, disrespectful and poor experience at this hotel.

Every good environment and good supporting staff. They are alert and good responsive behaviour . Costs also budget friendly. Maintainance and cleanliness is good . Near to busstand is the major benefit to attend all temples and best seeing places .

We had a very warm and pleasant experience at the venue, especially Mr.Kumar was very friendly and made us comfortable as feel at home. Rooms are clean and neat. breakfast menu were good and healthy. We recommend a must visit place where it was a safe place for family

The interiors are very old. The shower and bathroom accesories are rusted and have green deposits. TV was not working. The furniture have termite attacks and rotten. Any request like extra water bottle takes over 45 mins to complete. Staffs are not very courteous and not friendly.

Excellent hotel, value for money. I heard currently it is not up to the mark, however when I experienced, it was different. Very neat and clean, well behaved staff and very good quality food. Amenities provided are also good, only washroom needs upgrade. Their Traveldesk is also very helpful and professional. Overall nice expeirecne.