VH Eurostar Tirana Hotel Congress & Tirana Spa Reviews

It’s a scam! I recently stayed at the VH Eurostar Tirana Hotel Congress & Tirana Spa, and it was an absolutely dreadful experience. From the moment we arrived, it was clear that this hotel does not prioritize customer service or cleanliness. To start, the room was filthy. There were no towels, and we found bugs in the sheets, making it impossible to feel comfortable. Despite having booked a package that included parking, dinner, and breakfast, we were told at reception that this was incorrect and that we would have to pay extra. This was a blatant bait-and-switch tactic. The air conditioning in our room was broken, and we spent the night freezing. To make matters worse, the blanket provided had chinches, which was incredibly unhygienic and unacceptable. When we attempted to address these issues, we were met with hostility. The hotel demanded a mandatory cash deposit of 100€, which was never mentioned beforehand. When we voiced our concerns and requested to file a complaint, the staff responded with threats and aggressive behavior. We asked to speak to the reception chief, and a man arrived, speaking aggressively in Albanian, falsely claiming to be the chief. It turned out he was just the maintenance guy, who then attempted to fix the air conditioning at 1 AM. By this time, it was already impossible to get any sleep. Overall, this was the worst hotel experience I've ever had. The combination of poor service, dirty rooms, and the staff's aggressive behavior made it an absolute nightmare. I strongly advise anyone considering this hotel to look elsewhere. They charged us 10€ for the parking that was supposed to be for free and in the entrance of the Peking it cost 4€ the whole day. Really a scam. This is all fault of Trip.com that offer rooms in hotels without condition agreement and any service support . I am asking for the return of my money as the experience was not what I booked as I reserved in trip.com with parking ,dinner and breakfast paying more for these services ---

Good service and receptionist are excellent

The hotel is living on past glory if there was any, The room I booked was not what was given, staff at night front desk terribly rude. Room had a fan fitted with a bowl of water, never seen such in my life. Ac not working, pool and sauna not working ,Spa is a total disaster . The hotel had no security, someone came knocking on my door, I was so scared,I called the front desk, and the intercom was not working. The next morning, I asked the morning front desk to check who came knocking on my door. They do not have any cameras, and the camera on the corridors are dummy's. Security is zero , and life is not safe in the hotel. The hotel should be closed down. Trip .com should show reviews to prevent others from having such terrible experiences I am yet to recover. The stationed non rotating fan had dust entered my nose and throat. I have not been able to breathe well, plus the panic attack I had woken out of sleep in the middle of the night with someone knocking my door for more than 15 minutes.

Please confirm your customer about your rate clearly. Without add any additional service fee when arrival to your hotels

Worst experience I’ve ever had with a hotel service. I stayed 2 nights there with no air conditions. Each time I ask the receptionist to fix it they claim that they will call for a technician, who never showed up till the end of our stay. Food at breakfast was so cheaply packed. Suger water claimed as “orange juice” smelly “scrambled” eggs. Last but not least, we had to pay 8€/pp to get access to the sauna and the pool. Their we found another surprise, a lot of dead flies were swimming beside us in the pool. When we asked the responsible of the pool about it, she said that she has communicated this information already “many times” to the hotel supervisor/manager, but they never reacted to it. Finally, while checking out , I mentioned all this problems we had during our stay and all he replied was “sorry for that!!!” Zero experience in handling such a business and it’s customers. Few people were smiling to our face. Albania deserve more hospitable people to welcome its guests :(

The aminities shown in the all is not free Even swimming pool is payable And we need to pay for parking + tax extra which the app doesn’t shown

The room is clean and tidy and the service attitude is good. If you save English when traveling, it can help the front desk staff to confirm the check-in information more quickly. Overall it is a good experience. The front desk bar is also very good.

They did not comply with the conditions, I had welcome fruit that they did not give me, they applied an exchange rate before paying by card that was much higher than the market. Even unknown people came into my room because it had also been given to them. A horrible experience and a hotel that I do not recommend to anyone.

The air conditioning did not work well, the heat in the room was horrible. We told reception that a supposed technician was coming but he never came.

1. The hygiene is very poor, with a lot of hair on the bed. 2. When I checked out, I was told that there was a bottle of water missing from the mini bar, and it would be deducted from the deposit. I didn't drink anything in the room, but the hotel front desk repeatedly asked why there was a bottle of water missing. I came to your country for tourism, do you have to lie and refuse to pay for even a bottle of water?

If you do not want to be disappointed and deal with inexperienced, rude and money-oriented receptionists and employees, you should definitely not book this hotel. It sucks and everything is a lie...

The room was not necessarily what you would expect from a 4* hotel (damaged and stained walls) but did the job perfectly for one night, and allows quick access to the city center (7-10min walk)

Service needs to evolve a lot and deal with people. The food is very good. The structure is asking for help. The pool ceramics go next to our feet.

The hotel did not have my reservation active and I had to pay another €65 to have a room in the building opposite. I therefore had to pay not what Trip.com mentioned but a new, more expensive reservation. Inadmissible I will not book anything with Trip.com again, I lost the reservation price