My main complaint is more related to the map on the ********** web site. It's wrong! I chose this hotel because of its supposed location near the center of Tirana. But when I got to Tirana I discovered that the hotel is actually about a half mile further out into the city, away from the center. In a somewhat dicey neighborhood. Nice hotel, but don't trust the ********** map, if you are choosing this hotel because of the location.