Holiday Inn Express & Suites Timmins

The room was beautiful. Staff were welcoming and helpful. If I were to describe what I didnt like, I would mention the staff may have been too helpful. While sitting in the lobby I heard the desk clerk give out a room number to someone who said they had a friend staying at the hotel. I know its easy to give away that information but I would consider teaching the staff to call the room to confirm the guest is welcome. There is no elevator key card security for safety, anyone can go up. Front desk should ensure guest safety by calling the guest.

Subject: Concern Regarding Room Condition – Request for Resolution Dear [Hotel Manager's Name or Hotel Team], I recently stayed at your property and feel compelled to express my disappointment with the condition of the room I was provided, especially considering the rate of $300 per night. Upon entering the room, I noticed several issues that significantly impacted the quality of my stay: The room appeared generally dilapidated. The curtains and bed sheets had visible holes and stains. The air conditioning unit rattled loudly, making it difficult to sleep. Wallpaper was peeling from the walls. The bathroom was not as clean as expected, and the sink was poorly positioned, leading to water constantly pooling on the counter. For a room priced at this level, I expected a much higher standard of cleanliness, comfort, and upkeep. This experience did not align with the expectations set by your booking platform or reputation. I hope you can understand my disappointment and kindly ask what steps can be taken to address this. I would appreciate either a partial refund or some form of compensation for the inconvenience caused. Thank you for your attention to this matter. I look forward to your response. Best regards,

Not the worst, not the best. Unfortunately our stay was sub par. There were black stains in one bed, burn holes or something in the sheets of the other. The freezer was quite dirty, also leaking into the fridge. At breakfast, the pancake machine was out of order, the hot food was cold, the fridg where the yogurt and milk etc shouldve been was broken so we had to ask. It seemed the air conditioning only worked in guest rooms, there was no a/c in any common area. When I brought my concerns to the front desk, all I got was "oh, that's unfortunate". This was not the response I was expecting, especially after showing the photos. This place needs some work.

All in all it was good except for breakfast, they ran out of white milk. I asked if they would get me some and said they wouldn't have any till tomorrow....WHAT ? I then said that this was unacceptable as there are children here who have no milk for their cereal and I have no milk for tea, what is going on here ? A big hotel chain like Holiday Inn and no milk for breakfast ? The hostess then said she'd go ask, she came back 5 minutes later with a few cartons, unbelievable I thought that I had to say something in order for the hotel to act on this ! Other than that the breakfast was fine and the stay was alright, kind of soured, so to speak. I hope this doesn't repeat for future guests !

The breakfast hostess went above and beyond to please the guests. She made an eggs and bacon breakfast for me because I did not like what was offered due to dietary restrictions.