Hotel Imperial Premium

This hotel is not worth a single penny and taking money from a guest who is accommodated in such a room I was in, it's a pure robbery! I understand that the price was relatively low, so the room doesn't need to be super modern, but it needs to be well maintained. The bathroom was in a terrible technical condition: visible damages, lack of shower screen, rusty, damaged waste bin, leaked ceiling. It was also dirty: mold in the shower, dirty bin filled with some disgusting leftovers from the previous guests, dirty, stained towel. The room was extremely cold so I was freezing during the night. The receptionist upon checkout admitted that they already switched off the heating. Well I understand that a few days before it was warm, but these days the temperature during night drops down to few degrees. The WiFi was so poor, that in the evening I could barely use it, and in the morning was simply not working at all. The receptionist also admitted that guests complained about that. Breakfast was super poor. I was there around 9. The staff was not managing to replenish the buffet on time. So there was no bread, no eggs, only some leftovers, no cups. Nothing. The hotel did not provide any proper service that I paid for. When I made a written complaint, the Hotel Manager replied to me in an arrogant way that according to the hotel regulations I have 30 min after check-in to express my disappoin**ent, after that they do not accept any complaints. To sum it up. It was my worst hotel experience ever.

Room 315 looks like this… how can you say that it is a 4 stars hotel when it looks like this? Tv, phone and internet didn’t work, I had to go to the reception tot tell the guy something it’s not ok. And he was playing on his phone, threw me a new key saying I will bring him the old key after I move my stuff

AVOID THIS PLACE AT ALL COSTS! I booked this place for 16 days (15-31 May) I have paid for the whole stay on arrival. In the first day I was waken up by the noise from the restaurant downstairs at 7:30. I have told them and they moved me to a different room. There was no difference so they woke me up with the noise in the second day as well. I had no option but to leave the property. It is almost a month and they still didn’t refund my money (£410). Avoid this place if you want peace.