Guest User
December 28, 2023
My fiancé and I recently had the unfortunate experience of booking our wedding at Wylder, and I feel compelled to share our deeply disappointing encounter. Initially drawn to the venue's charm, location, and potential, our excitement quickly turned to dismay as we discovered the severe neglect and substandard conditions during our subsequent visits. Despite a seemingly receptive management team, our concerns about the rundown state of the facilities, poor service, and lackluster food quality were met with excuses rather than solutions. The property, which we envisioned as the backdrop for our dream wedding, displayed visible signs of wear and tear, including rotting wood on railings, chipped exterior paint, and a pervasive mildew/musty smell in overnight rooms. These issues, coupled with the noticeable inconsistencies in interior paint and bathrooms with broken hand dryers and unlatching stalls, highlighted a blatant lack of maintenance and care. (It should be noted that we visited multiple times over a 6-month period, and none of these issues were addressed in that time frame). For a venue with room rates comparable to a five-star hotel, we expected the property conditions to reflect a better standard. The management's attempt to justify the condition by attributing it to a previous event fell short of providing reassurance. If a venue cannot recover promptly and present its best foot forward for regular lunch service after a wedding, it raises serious doubts about its ability to host events seamlessly. Our concerns regarding the food quality were similarly dismissed with assurances of customization, but the initial disappointment left us questioning the integrity of their commitment to excellence. In light of these issues, coupled with the deplorable reviews we've seen from other guests, we decided that we simply could not subject our family and friends to these conditions, at these prices, in the name of celebrating our wedding. Nearly a year away from our wedding (341 days), we requested a full refund of our deposit, a reasonable request given the circumstances. Unfortunately, the management's response only deepened our disappointment, leaving us questioning the venue's dedication to customer satisfaction. They greedily kept our money saying they doubted that they could rebook that weekend a year in advance, and refused to offer a refund even if they did rebook. Our experience with Wylder has been nothing short of disheartening, and we feel compelled to share this cautionary tale with future couples considering this venue for their special day. As we continue our search for a venue that prioritizes excellence and customer satisfaction, we hope our experience serves as a warning to others navigating the wedding planning process and to stay away from Wylder as your wedding venue.