Hôtel Club Mmv les Brévières

Convenient location near ski lifts and slopes, providing a sense of freedom and proximity to amenities. The staff consistently demonstrates exceptional kindness and attentiveness.

We had a surreal experience at the MMV Les Brévières, mostly because we expected a normal 4-start hotel... Starting with the bedroom: beds are OK but a bit smaller than standard singles (pushed together), and the mattresses seem a bit smaller than the base; my bedside lamp didn't work, nor did my switch for the room lighting; the heating wouldn't stay on during the day; the whole room and bathroom had zero ventilation... except for an opening between the toilet and shower rooms! Dining: the eating area was more similar to a school canteen than that of a hotel (dirty, noisy, basic furniture...); the food was at best unexciting (sliding to unedable, such as the "scrambled" powdery eggs) and repetitive (except for the bread, which was excellent!); many plates and cutlery were dirty; the wine was basic; attention to higiene was minimal (example: they served shrimp one night, and the next morning I found a shrimp buried in the butter dish). Staff: mostly very friendly, but totally inexperienced! I had the feeling I went to a hotel school, staffed with young adults from various parts of the world, but without a supervisor. They often didn't even know their own hotel's rules, couldn't offer solutions to simple queries and generally were more focused on tasks than on client satisfaction. Service: don't expect normal hotel service. Rooms aren't cleaned on weekends, towels are only changed on Tuesdays and Thursdays regardless of need (which, with the heating turned off during the day, meant we couldn't dry the towels in our un-ventilated room and had to live with wet towels most days), sheets are theoretically changed on Wednesdays, but weren't changed at all for the whole week in any of our 3 rooms. These are only the main comments I could make about this place. My review gets 2 starts instead of 1 because the location is superb...

Never seen a hotel with checking so late. Got our keys at 16:00 only to find out that in our room, the window was left wide open, the radiator was taken off and some non-insulated electric wires were left dangling dangerously. Went to reception, showed pictures and the receptionist was smiling, like is absolutely normal that you can get electrocuted in your room. 3 hours passed and nothing happened after which went again to complain as the room was freezing. They eventually installed a broken radiator which it only dissipates a little bit of heat and the temperature cannot be changed. That’s exactly what someone wishes in their skiing holiday after you spent all day on the slopes in freezing cold to come back to a cold room. The radiator was only working 5-10 min/day and complained on numerous occasions they would send someone to unplug it from the wires on the wall, plug it back in, and would work for only 5 mins. We spent 6 days in a very cold room. It cannot even be called a room…is more like a closet…a prison cell would have much more space than this. I cannot even describe how tiny is…never seen anything like this. No toiletries or kettle was provided. Food was pretty poor and some handwritten labels with no information whatsoever on what it contained. Was impossible to use translation because of their poor writing. Disgusting and I would never recommend anyone to spend any money on such a rip-off