Portland Southwest

My family and I have stayed at this hotel many times in the past and every time have had a terrific experience with the staff and the former manager Jessica. However my recent trip in early February was horrible. For starters they changed the lobby and it looks terrible. Now it’s nothing but 2 brown chairs it looks more like a dentist office than a hotel. Very unwelcoming. When I went to check in the front desk person was pre occupied leaving only the new manger, the women with the short blond pixie cut to check us in. However it’s clear she had no clue what she was doing. Haveing also spent many years in the hospitality industry the idea of haveing a manager who doesn't know how to do a task as simple as checking someone in is ridiculous. So I had to watch her stubble over herself for about 5 minutes until the front desk staff returned and was checked in, in less than 2 minutes. Throughout the rest of my stay I saw her being incredibly rude and disrespectful to her staff trying to boss them around with no clear direction then yelling at them for not being able to met her undefined standards, I also heard her say negative things about many of her empyloees to other members of staff. I can’t believe someone in her position is gosspiping about her staff in full view of guest.

Do not stay here. It’s out-dated and dirty. Most of the guests we saw did not have teeth and seemed pretty tweaked. We didn’t make it past the lobby. Traveling with kids we’d booked two rooms and requested adjoining. Somehow when we got there it had been changed to one room and they didn’t have a second adjoining. Honestly, a blessing because they offered a refund and we ran elsewhere as fast as we could.