Guest User
July 6, 2023
When we arrived, they were told that the room we booked was no longer available and they would give us a free upgrade and just give them a good review. As a result, the room we were upgraded to was on the top floor and next to the elevator. The noise from the elevator's machine room affected our rest. Last night, after 1 o'clock in the morning, fewer guests came in and out of the hotel, and not many people used the elevator, so it became quieter. I think the hotel is aware of the noise in this room and arranged us to this unbooked room in the name of an upgrade. It is purely a scam to consumers.
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