Public Air Travel Maijishan Pearl Hotel

The hotel is quite close to the scenic spot, which is very good. We originally stayed at Zhangye Danxia Pearl Hotel the day before, and because we experienced very good service, we decided to continue to choose Maijishan Pearl Hotel in Tianshui the next day. The service attitude of the hotel is very different in the same group company. From the moment we arrived at the hotel and unloaded our luggage, we felt the arrogance of the staff of the state-owned hotel. First, our group had children and a lot of luggage. After the vehicle arrived at the main entrance of the hotel, we were unloading our luggage. After a long time, a security guard came out of the hotel. I thought it was a replacement for the receptionist and might simply guide or help with the luggage (because of Zhangye Danxia Pearl, we checked in late at night, and two security guards warmly welcomed us and helped us move our luggage). It turned out to be wrong. The security guard looked up at the sky and didn't look at us all night. Second, when checking in, the front desk staff really looked at people and served us a special room. After checking in, there was no reminder, nor did they say which elevator to take to the room. We took another elevator upstairs and turned a whole circle, and finally found that there was actually another elevator at the door of the room. The most infuriating thing is that two Koreans who checked in after us took this elevator up. Third, a child was playing in the hotel and his finger was injured and bleeding. We went to the front desk to ask if we could provide a band-aid. The front desk directly said "no" and did not ask what happened or provide any suggestions when medical services could not be provided. Fourth, there was a foot odor in the room. We searched repeatedly but could not find the source of the odor. In view of the hotel's attitude, we did not bother the noble state-owned hotel staff. But I still suggest that you find the pair of stinky socks and put away your stinky habits.

I chose this hotel in order to go to Maijishan Grottoes early in the morning. The location is very advantageous. It is only a ten-minute walk to the tourist center. The hotel facilities are good, the price is very affordable, and you can check out late until two o'clock. What was really speechless was that there was a very bad smell as soon as I entered the room. I changed to another room and still had the same problem. The front desk said that other guests had also complained about it and asked us to ventilate the room ourselves, but it didn't go away after a long time. I observed that it was the odor of the cleaning rag and mop. They should learn from other hotels how to keep the indoor air fresh. It doesn't require a nice fragrance, but I shouldn't have to fall asleep smelling the stench all night. This is really important for someone like me who is sensitive to smells. Also, there was cigarette ashes in the ashtray when I entered the room and it was not cleaned. If the hotel management can improve the quality of room cleaning, it is still recommended to stay here.

The front desk thoughtfully upgraded the family suite, which made the journey more pleasant. Thank you 😀