Hotels in Binjiang Road/Xiao Bai Lou/Five Avenue Scenic Area, Tianjin

My recent stay at Four Seasons Tianjin was nothing short of exceptional. What truly sets this property apart is the remarkable staff who consistently went above and beyond to create a memorable experience. Even before arrival, Duty Manager Qiqi was preparing for my stay despite being on leave. Learning it was my first visit to Tianjin, she thoughtfully arranged a stunning room with panoramic skyline views that made for a perfect introduction to the city. The moment I arrived at the driveway, David from concierge greeted me personally. His Golden Key designation was evident in his impeccable professionalism and knowledge throughout my stay. Check-in with Olivia at the front desk was seamless. She had clearly familiarized herself with my preferences beforehand, making the process efficient while still providing a warm, personalized welcome and comprehensive overview of the property's facilities. Though working behind the scenes, Communications Coco and her team functioned like personal butlers, anticipating needs wherever I went. When I needed a garment bag for my suit to simplify air travel, a simple text through their live chat service was all it took - Coco went the extra mile to ensure it was delivered promptly. Breakfast service was where Alice truly shined. After noticing me select a passion fruit, she immediately appeared with a spoon without being asked and offered to prepare fresh-squeezed juice to complement my meal. This level of attentiveness and personalization defines the Four Seasons experience. While I never encountered the housekeeping team directly, their impeccable work spoke volumes. The turndown service particularly impressed me - the consistently prepared ice in the room during evening turndown demonstrated the brand's commitment to maintaining standards across all properties. What's remarkable is how each staff member made such an impression that I've remembered their names - a rarity in my hotel experiences. Every team member embodied the golden rule of treating others as they would wish to be treated themselves. I'm genuinely grateful for the exceptional care and will absolutely return when next in Tianjin. This property represents the Four Seasons brand at its finest.

Overall it’s a warm and pleasant stay with the suit. Morning breakfast section at level 1, just too bad we sit beside the cleaning trolley, the putting cutlery is very loud when the server is in rush. Thanks for the fruits plate but the orange spoiled. Others is a good choice to stay.. thanks

a famous brand with certain confidence in the quality. not bad to ride share-bike to the hotel from public transport stops. booked the package with seafood buffet hotpot dinner, which was good as expected with unlimited hairy crabs, beer & wine provided. the night view of my room of the river was excellent.

Got a room on a high floor with a view of the city centre. It was upgraded to a kind of suite with a living room. Overall not bad, however the interior design is a bit outdated but still clean and comfortable. Internet connection works well.

Title:** An Unforgettable Stay – Highly Recommend! **Rating:** ⭐⭐⭐⭐⭐ (5/5) From the moment I walked in, I was greeted with warm smiles and exceptional hospitality. The staff went above and beyond to make sure my stay was comfortable and memorable. **The Room:** I stayed in a deluxe room and it was absolutely stunning. The room was spacious, impeccably clean, and beautifully designed with modern amenities. The bed was incredibly comfortable, and I slept like a baby every night. The view from the balcony was breathtaking, especially during sunrise. **Amenities:** The hotel offers a wide range of amenities that cater to every need. The pool area was serene and well-maintained, perfect for relaxing after a long day of exploring. The gym had state-of-the-art equipment, and the spa services were top-notch – The complimentary breakfast was delicious, with a variety of options to suit all tastes. **Location:** The location couldn’t have been better. It’s conveniently located near trains and shopping making it easy to explore the area. Despite being in the heart of the city, the hotel was surprisingly quiet and peaceful. **Service:** What truly sets this hotel apart is the exceptional service. Every staff member I encountered was friendly, professional, and attentive. Special shoutout to [staff name, if applicable] for going the extra mile to ensure I had everything I needed. Their attention to detail and genuine care for guests made all the difference. **Final Thoughts:** this hotel offers everything you need for a perfect stay. I will definitely be returning on my next trip !Thank you for such a wonderful experience!

The lady at the front table was great when we checked in as she upgraded our room to one with a bigger double bed at no extra charge.Amenities were great.Not near to MRT though had to take Didi to travel for the 3 days we stayed. Ambience in the Hotel was great and relaxing. Breakfast was good as well with good selection. Overall clean .

My experience was this hotel is excellent. I will definitely return to this hotel again if I go back to Tianjin. Also, I would like to stress the service and poiltness of the staffs in the hotel, especially for the lady that handled the lucky draw area. I cannot remember her name, but I met and communicate with this staff on 31 Dec 2024 (at 5.43pm), she was poilte, and proactively recommending few places to me that I could visit during the countdown night day. Hotel room was clean! Laundry facilities was high tech, and customer are allowed to write down note that you wish to get your dried clothes hang up or fold in a bag. This makes us feels so convenient as we could put our clothes to dryer, and then leave for our activity, after return, we just need to go back to the laundry room to collect our clothes. It was a complete plesant experience. Please continue to keep up the good work, hotel staffs! :-)

excellent service .enjoy my three nights stay.Ms Bai is a.very helpful n approachable staff an asset to the hotel industry. keep up the good work

We booked the deluxe family suite. It was a very comfy suite with 2 Queen beds in a separate room. We could watch TV at night without disturbing our child sleeping. We wanted to extend our stay in Novotel, front desk lady 朱桐欣 was very helpful and patience to guide me to join as a member so I could save more. 谢谢你! Service is good. We will stay here again if we stop by Tianjin again.

This is an amazing hotel. The staff are friendly. The rooms are clean and comfortable. They have amenities like a pool table, gym and laundry room that are in good shape. Plus the location is perfect. Right on a main street near the river.