Crystal Palace Hotel

Crystal Palace Hotel Reviews

Crystal Palace Hotel

28 Youyi Road (Youyi Lu), Tianjin, ChinaView Hotel Details
Crystal Palace Hotel
Crystal Palace HotelCrystal Palace HotelCrystal Palace Hotel
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Crystal Palace Hotel Guest Reviews

4.6/5
Very Good
1168 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(1168)
Positive reviews(1122)
Reviews with photos/video(332)
Classy environment(179)
Friendly front desk staff(119)
Delicious breakfast(56)
Secluded lake view(47)
Close to metro(25)
Luxurious(11)
Tasty restaurant(10)
Bathtub OK(10)
Negative reviews(43)
Guest User
Executive suite
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 25, 2023
We had a wonderful time in this hotel. Ms JianXia Xu from reception helped us with our additional requests patiently and efficiently; all the staffs are friendly and helpful; we saw one of the best views of Tianjin city through our windows; we love the robotic room service. Will definitely visit again!
Response from Property: Dear guest: Hello! It's a great honor to receive your recognition. Providing clean, comfortable and cost-effective services for every VIP's travel has always been the goal of our Crystal Palace people. To this end, we have been committed to continuously improving our hardware equipment and software services, and creating a home where you can relax physically and mentally with an ingenious and focused attitude. Sincerely look forward to your visit again!
Guest User
Lake-view Double Room
Stayed in Mar 2024
Solo travelers
6 review
4.7/5
Amazing
Posted on Apr 17, 2024
Good hotel. Only inconvenient: they didn't accepted the payment through Trip.com, they consider that payment, so they requested payment when I was checking out. The money payed in Trip.com was returned, but they should have explained this before, through the system.
Shams
City-view Queen Room
Stayed in Feb 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Feb 15, 2024
Great ambience and location. Near scenic spots are Few good Museums, grand theatre and Happy Jin. If you need peace and tranquility in your stay, this is the hotel I would recommend. A little away from the hustle and crowd of the city with a good comm network (metro). The only inconvenience was not having any mall or convenience stores nearby. Service was excellent.
Guest User
City-view Queen Room
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very good stay experience, it is worthy of being an old star hotel. Although the facilities are a bit old, it is very clean and comfortable. It is great to bring the elderly to stay. There is also a lake view to see. The price is also reasonable. Recommended
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Tianjin Crystal Palace Hotel. The hotel is built by the lake, one-third of which is located on the water, with an elegant environment and pleasant scenery. All the staff of the hotel have always been adhering to the hospitality from the heart and providing guests with home-like service. Thank you for your recommendation and sincerely look forward to your visit again!
Guest User
City-view Queen Room
Stayed in Jun 2024
Business travelers
1 review
0.5/5
Posted on Jun 9, 2024
It was my first time here. As soon as I entered, the room was so old and shabby that it made me feel bad. It was a very disappointing experience. Tianjin Crystal Palace Hotel really disappointed me. The room facilities were old and there were obvious signs of wear and tear in many places, which made people feel very uncomfortable. The sanitary conditions were also worrying, and dust could be seen in the corners. There was nothing special about the catering. In short, this experience was very bad. It was completely unworthy of its reputation and price. One star was too much. I will never come again.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Tianjin Crystal Palace Hotel. We are very sorry that the stay experience you provided was a little disappointing. We have always attached great importance to word-of-mouth publicity and paid more attention to the personal feelings of every guest. Through your comments, we reflected that there are still many service details that are not perfect and have not met your satisfaction. We apologize for the inconvenience. We are willing to do our best to create a home that relaxes your body and mind with a dedicated attitude. All Crystal Palace people sincerely look forward to your next visit!
Guest User
Guestroom - Atrium-View (Double bed) (Special promotion)
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 26, 2024
It was very convenient to stay here for a concert. It was only 3 stops to Tianjin Stadium. Tianjin West Railway Station, the hotel and Tianjin Stadium were all on Metro Line 6, so there was no need to transfer. The place was very clean and the service was good, especially Fan Shuo and Ma Tao, who upgraded the room and sent small drinks. I will consider staying here next time I go to a concert.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Tianjin Crystal Palace Hotel. The hotel is located in the Hexi Cultural Center business district, with a superior geographical location, convenient transportation and shopping. We have been committed to providing each guest with a high-quality and comprehensive living experience, constantly improving hardware equipment and software services, and creating a home that relaxes your body and mind with a dedicated attitude. Sincerely look forward to your visit again!
Guest User
Panorama Lake-view Double Room
Stayed in May 2024
Family
7 review
4.0/5
Very Good
Posted on May 5, 2024
Let's talk about the advantages first. Affordable price: I stayed here during the May Day holiday because it was not in the scenic area, so the price was very high, and the lake view room was 638 per night. Beautiful environment: There is a green lake outside the window, which is refreshing. Convenient transportation: It is very close to the Cultural Center of Line 5 and Line 6, and the Museum and Natural History Museum are also within walking distance. Let's talk about the disadvantages: It is far from the scenic area: In addition to the museum, it is 2.5 kilometers away from the Fifth Avenue, and it is even farther away from the Italian Style Street and other places. There are few restaurants around: I didn't eat at the two restaurants in the hotel and I didn't give a good review. There are no formal restaurants and breakfast spots within 1.5 kilometers around, so it will be hard to find food. Ps: There will be a breakfast stall downstairs two days before the May Day holiday, with steamed buns, fried dough sticks, pancakes, etc. Although the price is a bit more expensive, it is quite clean. Unfortunately, it was gone on the morning of the 5th. In general, this hotel is more suitable for business people to stay, and the overall cost performance for tourism is still very high. After all, the Orange Crystal on Binjiang Road at the same time is over a thousand, but it takes a little effort to travel and eat.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Tianjin Crystal Palace Hotel. To provide each guest with a high-quality and comprehensive living experience, Crystal Palace people have made unremitting efforts to create a home that makes you relax physically and mentally with a dedicated attitude. Thank you for your recommendation and look forward to your visit again!
Shaomubaohelv
City-view Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
Took the kids to watch the Thunderstorm at the Grand Theater of Tianjin People's Art Theater on May 2. Very lucky to have chosen this hotel. Location: Facing the lake, the surrounding environment is excellent👍🏻; Grand Theater, Tianjin Museum, Natural History Museum, Vientiane City, just across the road. Convenience: In the morning, the hotel chef made pancakes on the spot in the lobby on the first floor🤭. Spend the breakfast shop money💰 and enjoy the scenery and service of a star hotel for two consecutive days. Service: Here I would like to thank a manager named "Man" at the front desk for his service and care for us when he saw us with two children! Special thanks🙏🙏🙏
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Feishanghuhu
City-view Queen Room
Stayed in May 2024
Friends
33 review
5.0/5
Outstanding
Posted on May 6, 2024
The room facilities are complete, the service is attentive and thoughtful. Although the decoration is a bit old, the flaws are not outweighed by the advantages. The location is excellent and the stay experience is good 😌
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Tianjin Crystal Palace Hotel! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Tianjin Crystal Palace Hotel will be the warmest and most unique one in your memory! Looking forward to seeing you next time! Wish you well!
Guest User
Lake-view Double Room
Stayed in May 2024
Friends
10 review
4.7/5
Amazing
Posted on May 4, 2024
Very satisfied with the stay, the only drawback is that the side of the hotel facing the lake is exposed to the sun, so I dare not open the curtains in the afternoon, otherwise the room will be very hot, even if the air conditioner is turned on. It is a pity that there is no gym or swimming pool in terms of facilities
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Tianjin Crystal Palace Hotel. We are deeply sorry that you did not have a perfect stay experience during this trip. If you need any help during your stay, the hotel housekeeper will serve you wholeheartedly. All Crystal Palace people create a home that makes you relax physically and mentally with a dedicated attitude. Sincerely look forward to your visit again!
Jiaoluolidetudou
Guestroom - Atrium-View (2 beds)
Stayed in Apr 2024
Business travelers
34 review
1.2/5
Posted on Apr 29, 2024
The environment of the park is OK, but there are a few problems. One is that the air conditioner is broken. Another is that the bathroom has a strong musty smell. Although the decoration of the lobby is OK, the decoration of the house feels like it is from the 1980s. Also, you cannot turn from Binshui Road to Youyi Road, and you have to take a long detour.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Tianjin Crystal Palace Hotel. We apologize for not bringing you a perfect stay experience during this trip. If you need any help during your stay, the hotel housekeeper will serve you wholeheartedly. All Crystal Palace people create a home that makes you relax physically and mentally with a dedicated attitude. Sincerely look forward to your visit again!
Guest User
Guestroom - Atrium-View (Double bed) (Special promotion)
Stayed in Apr 2024
Solo travelers
68 review
5.0/5
Outstanding
Posted on Apr 27, 2024
It was once the best high-end hotel in the hearts of Tianjin citizens. When Tianjin citizens chatted, they would always mention Crystal Palace. For example, if you have money, you can live in Crystal Palace. I finally lived in Crystal Palace, haha.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! It is a great honor for Crystal Palace Hotel to receive your five-star praise. To provide each guest with a high-quality and comprehensive living experience, Crystal Palace people have made unremitting efforts to create a home that makes you relax physically and mentally with a dedicated attitude. Thank you for your recommendation and look forward to your visit again!
Anonymous User
City-view Queen Room
Stayed in Apr 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel has large rooms, a convenient parking lot, and a clean bathroom. It is very conveniently located near the Tianjin Olympic Sports Center. The breakfast is delicious. The service attitude of the hotel front desk lady is particularly good. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-star praise! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Tianjin Crystal Palace Hotel will be the warmest and most unique one in your memory! Looking forward to seeing you next time! Wish you: well!
Guest User
City-view Queen Room
Stayed in Apr 2024
Friends
14 review
5.0/5
Outstanding
Posted on May 1, 2024
The hotel is in a good location. Although it is not so new, the hygiene is acceptable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! It is a great honor for Crystal Palace Hotel to receive your five-star praise. To provide each guest with a high-quality and comprehensive living experience, Crystal Palace people have made unremitting efforts to create a home that makes you relax physically and mentally with a dedicated attitude. Thank you for your recommendation and look forward to your visit again!
Guest User
City-view Queen Room
Stayed in Apr 2024
Friends
45 review
5.0/5
Outstanding
Posted on May 30, 2024
Old brand Facilities: Old five-star hotel, it should be said that they are sufficient Sanitation: Very clean and tidy, nothing to say Environment: The surrounding environment is very good, it depends on where you go to do business Service: Good service, up to standard, worth staying
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