David H…
April 25, 2025
As many others have noted, this is a beautiful and upscale hotel with all the makings of a super luxury luxurious stay. Unfortunately, my experience was completely ruined by relentless construction noise throughout the night. While the noise may be outside the hotel’s control, the fact that it wasn’t disclosed prior to booking is unacceptable. Guests have a right to know about major disruptions, especially when paying premium services and experience.
Offering earplugs as a solution is frankly insulting. No one books a high-end hotel expecting to sleep with foam plugs in their ears while enduring the sounds of jackhammers at 2 a.m. At the very least, the hotel should have warned guests in advance and offered a discount.
I would consider returning, but only after confirming there’s no construction. Otherwise, don’t expect a restful night—just a miserable one that happens night after night.