Lavande Hotel (Tianjin West Railway Station Xiangtan Road)

A very speechless accommodation experience! Because I booked the room at 4pm, I called the hotel right after that. I said that I would arrive at the hotel later, so I told them in advance that I didn't like the front and rear rooms, and hoped that the hotel would reserve a middle position for me. The hotel's reply was good, the double beds you booked were all in the middle position, I said OK, please reserve it for me. I arrived at 9pm, and when I entered, the window was open, so I closed it. It took about five minutes, and my hand hurt a little, so I took a break. At this time, I checked the sheets again, and I found hair on the pillow. At this time, I called the front desk to explain the situation. After the front desk came, they took a photo of the hair on the bed, and then helped me close the window, and pressed it down directly, asking me if it was okay? I pushed the window and it opened again. I said, first of all, is it not windy if you close it like this? Who is the one who is winded? Secondly, do you think it is closed like this? She didn't say anything, and said I can't change a room for you, and took me to the last room. I said I called before and told her my needs. She said there was only this room left. I said if I didn't inform you, it's ok, but I've already said it before. Then she said she would fix the window and change the sheets for me. I said yes! It was already 10 o'clock in the evening. The window was fixed a few minutes later, and the master came and fixed it. He left and asked me to wait for the bed sheet. I waited for less than half an hour, but he didn't come. I called again? The waiter came up five minutes later (I guess he forgot to find the waiter). I worked with the waiter because it was too late and I wanted to rest early, so we worked together. Halfway through the change, I spread the bed sheet flat and found that there was a layer of paper scraps on the new one! It was really speechless! Is this making fun of me? Paper was still falling on the bed sheet! I laughed! I called the front desk again, and they came up to check! They found me new sheets to change. It was already 11 o'clock in the evening! I said, are we still going to sleep? Excuse me, the girl at the front desk is changing my bed sheet, and she is not a room attendant! I was speechless at this time. It was already 11:30 after the change. The front desk added me on WeChat and said that they would talk to the manager about this matter and give me compensation. I said that I just needed to rest now. Later, the front desk said that they gave me a 25% discount as an apology! But this can't make it up to me! I was really angry! I will never stay at his house again!