Guest User
April 9, 2023
Originally, I really didn't want to comment, it's a new store, and I like it very much, but the more I think about it, the more angry I am, I have stayed many times, but the service that I checked in on the night of the 7th really made me really feel down! !
The first thing: I went back late at night, and my girlfriend wanted a travel makeup conditioner at the front desk. I was a little tired after working all day, so I wanted to let the front desk use a robot to deliver it, so I called the service staff at the front desk. The conversation is as follows, service staff: Isn't there a big bottle of shampoo in the room? Me: I want a small bottle of single bottle, let the robot deliver it (it’s very late, my tone is slightly apologetic) Waiter: Which room (3306) I’ll get you more sets! With a bang, I hung up the phone. I can imagine the kind of hanging up the phone through the phone! After a while, the door of the room was knocked twice, and there was no word. When I opened the door, the person had already left, and there were two bags at the door.
The second thing: Around 9:20 in the morning, I can’t remember the exact time, the door was knocked again, and no one spoke, just knocked on the door, so I opened the door, and a big brother dressed in engineering clothes stood At the door, the engineer asked: Do you smoke? Me: smoked
Project: Smoke alarm I: (really helpless) Did I have a bonfire or a barbecue in the house? Does the hotel’s smoke feel have to be calculated according to the concentration? I looked back at the smoke detector, the red light on it was not on at all, and my elder brother confronted me at the door! I said you can check whatever you want, and check whatever you like, so I left. If this comment, your store manager, manager or boss, I just want to ask you, do you know about the exemption of the guest room? Do the three parties need to be together before the guest checks out? Just find some engineering staff to come into my room? I know it is your staff, what should I do if something goes wrong? I have also worked in hotel management for many years, and I don’t give bad reviews to hotels easily. I know that the hotel industry is not easy, but in the face of such a saturated market, why not strive for service? Also, I am already a member of Ctrip, what happened if I asked to upgrade a room type? And I didn't make trouble for no reason when your house was full. Also, it's the first time I've seen a single serving of breakfast. Is it to promote consumption? Two people send one and consume one? Now it’s the Internet age, and almost all of them are OTA guests. If you want to do a good job in hotel ratings, you have to have some attitude. If your hotel attaches great importance to OTA ratings, I hope your leader can give you an answer!
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