Thunder Bay Hotels with Airport pickup service

My husband, our baby and I checked in late when we arrived to Thunder Bay at about 2:30am The gentleman who checked us in was great and personally came to the room and offered us a complimentary 12:00pm late check out. We slept well, beds were ok and cleanliness of the room was ok. The morning is when the stay turned bad. We were awaken by the front desk staff at 10:45 with loud banging on the door. This was a very rude awakening especially so early after a long day and night of driving and needing all the sleep we could get. My husband let him know we had a late check out and the man went away. We then turned on the tv to watch the morning news and get back on the road. Well the tv did not work. Not a huge deal though. So on check out, we asked if we could have a bit of a deal on the room for the rude awakening and the television not working. I was told by the front desk clerk that he could give a discount on the room at the expense of the 250 dollars security deposit charged to my card. So obviously I didn’t accept the offer. The manager was there and I asked her if there was anything she could do about it. She immediately got defensive saying we should have told them the tv was broken and they would fix it.(I had already told the front desk it was not working and they checked it and confirmed the satellite box was not powering up and was broken). She then began to let me have it about how I wasn’t charged for late check out so it’s not their fault we were awaken long before our check out time and she would check video cameras to see what time exactly we were woken up. I told her this was terrible customer service and to forget the whole thing and we didn’t need a discount that bad. I remained calm as she did not. As we were getting in our vehicle she came storming out the door yelling at us that we got the 89 dollar a night room and that’s the best deal in town and rumbling other things we couldn’t hear as she had her backs to us at this point. This was not enough for this manager. We were on the road for about 20 minutes at this point and received a call from her(the manager) telling us she checked the security footage and we were lying about when the man banged on the door and that we had smashed the bed against the satellite plug and that why the didn’t work.(the plugs were behind the desk and entertainment stand… not our bed) we will never be staying at this location again. This manager really needs to learn customer service from her night time staff who were excellent to deal with.

The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good.

We always book a room at the Valhalla Inn on our way through Thunder Bay, and usually look forward to staying. Unfortunately, this trip was a disappointment and will likely be our last. We stayed in a king studio drive up. Soon after arriving and settling in we found that a light in the suite wasn't working, and the sliding door from the suite to the parking lot was broken (both the latch and the charlie bar), apparently the result of a recent break-and-enter. We returned to the front desk and were offered a different room. The new room reeked of cigarette smoke and so we returned to the front desk again and indicated we could stay in the original room if someone would fix the door. A very plesant maintenance worker was in and out of the room a few times and ultimately secured the door with a broom stick. When we approached the front desk to request compensation for the poor room condition and disruption to our evening we were informed no compensation was possible as we had booked our trip with Expedia. Furthermore, the front desk employee was curt and unapologetic for the inconvenience. When we travel we opt to pay a little more to feel safe, comfortable and welcome. The Valhalla failed to meet these expectations and next time through the city we plan to explore the Best Western Plus Norwester.

With a stay at Superior Shores Hotel BW Signature Collection By Best Western in Thunder Bay, you'll be within a 10-minute walk of Lake Superior and Thunder Bay Tourist Pagoda. This hotel is 0.4 mi (0.6 km) from OLG Casino Thunder Bay and 0.5 mi (0.8 km) from Magnus Theater.Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.Featured amenities include a 24-hour front desk and an elevator. Free self parking is available onsite.Make yourself at home in one of the 65 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

When I need to clean and sanitize including dusting, I then don't recommend a hotel. The floors were not very clean, I clouding carpet, always double check, dust, and especially bathrooms should be spotless! Including doors, baseboards and walls in the bathroom. This was on the the pet floor and the carpet in the hallways, near elevator are dirty, not maintained, even the lobby should always be clean but it was not.

The hotel has good space, particularly spacious passages, high floors, and good facilities. Because of the epidemic, the breakfast provided is cold packed bread🥯

The environment is average. It is worse than other Super 8s. On the main street, the whole building is relatively old, the service is ok, and the stairs are too smelly. The door is unlocked, breakfast is OK

Not the usual quality for a Wyndham hotel. Very disappointed. Building is an old motel. Entrance and reception area were redecorated quite nicely though. Room was small, shower curtain was filthy, one of the shampoo canisters in the shower stall was missing, was only given one set of towels for two people. There was something on the wall covered in a facecloth, did not dare look underneath the face cloth, peep hole in door was replaced with cardboard, carpet old and stained, dated decor, phone in room did not work, no fridge in room, no breakfast, no elevator. Restaurant in hotel was not open and desk staff was not very helpful in finding a restaurant near by. When we reserved the room we specified that we were looking for a hotel with restaurant inside the hotel they did not mention that the restaurant would be closed. Drunk young man in front foyer of hotel swearing loudly into cell phone for quite some time but hotel staff was not trying to deal with him at all. Would not recommend this hotel and would not stay here again.

One night stay on a Monday night. Room was nice enough, breakfast in the third floor breakfast room was good - seems to mostly the usual pre-made food but the ”quiche” and some nice sourdough bread felt a little bit nicer than at some other hotels. Location seems just okay to me - the things we wanted to do were a bit more ”downtown” but I suppose that depends on what you are doing while you are in town. Close to the airport, several restaurant options and two Metro grocery stores. Seemed like one of the better Thunder Bay options we had available given the corporate rate I got.

The hotel is quite satisfactory, the rooms are small and the facilities are okay. The parking lot is spacious and free. There are not many supermarkets and places to eat around. The price/performance ratio is so-so.