Best Hotels near Lakehead University, Thunder Bay District

My husband, our baby and I checked in late when we arrived to Thunder Bay at about 2:30am The gentleman who checked us in was great and personally came to the room and offered us a complimentary 12:00pm late check out. We slept well, beds were ok and cleanliness of the room was ok. The morning is when the stay turned bad. We were awaken by the front desk staff at 10:45 with loud banging on the door. This was a very rude awakening especially so early after a long day and night of driving and needing all the sleep we could get. My husband let him know we had a late check out and the man went away. We then turned on the tv to watch the morning news and get back on the road. Well the tv did not work. Not a huge deal though. So on check out, we asked if we could have a bit of a deal on the room for the rude awakening and the television not working. I was told by the front desk clerk that he could give a discount on the room at the expense of the 250 dollars security deposit charged to my card. So obviously I didn’t accept the offer. The manager was there and I asked her if there was anything she could do about it. She immediately got defensive saying we should have told them the tv was broken and they would fix it.(I had already told the front desk it was not working and they checked it and confirmed the satellite box was not powering up and was broken). She then began to let me have it about how I wasn’t charged for late check out so it’s not their fault we were awaken long before our check out time and she would check video cameras to see what time exactly we were woken up. I told her this was terrible customer service and to forget the whole thing and we didn’t need a discount that bad. I remained calm as she did not. As we were getting in our vehicle she came storming out the door yelling at us that we got the 89 dollar a night room and that’s the best deal in town and rumbling other things we couldn’t hear as she had her backs to us at this point. This was not enough for this manager. We were on the road for about 20 minutes at this point and received a call from her(the manager) telling us she checked the security footage and we were lying about when the man banged on the door and that we had smashed the bed against the satellite plug and that why the didn’t work.(the plugs were behind the desk and entertainment stand… not our bed) we will never be staying at this location again. This manager really needs to learn customer service from her night time staff who were excellent to deal with.

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We drove from Toronto to Manitoba and back, stayed in several hotels along the way, and this one was our favourite. Rooms are clean and spacious and everything is done right. Our stay was relaxing and comfortable. And the customer service was exceptional: when we first arrived, due to a mix-up (caused by booking.com), the gentleman at the front desk couldn't find our reservation. But even though they were fully booked, he not only found a (better!) room for us but also gave us a significant discount ”for the trouble” (which turned out not to be their fault anyway). He still honoured that even after he eventually found our original reservation in their system.

The environment is average. It is worse than other Super 8s. On the main street, the whole building is relatively old, the service is ok, and the stairs are too smelly. The door is unlocked, breakfast is OK

The room is newly renovated with modern style, the hotel facilities are very new, in the center of the town, and there is free breakfast

The hotel is quite satisfactory, the rooms are small and the facilities are okay. The parking lot is spacious and free. There are not many supermarkets and places to eat around. The price/performance ratio is so-so.

The hotel is very new, the service staff are very friendly, the location is suitable for walking by the lake, recommended!

It’s pretty sad when you get caught on the highway in a traffic jam for over 6 hours then you finally get to hotel to checkin, go to your room to find out that the keycards don’t work so you go back to front desk to get 2 more keycards to get in your room to find out that they don’t work either. Then the person at front desk brings up more keycards to try before you finally get into your room after 30 to 45 mins. You get into room to find out the bathroom has hair on the toilet and in the shower. So really it was a terrible experience cause after finally getting in my room I got maybe 4 to 5 hours sleep before I had to checkout by 11am. So no I wouldn’t recommend this place as a good place to relax and stay

The hotel has good space, particularly spacious passages, high floors, and good facilities. Because of the epidemic, the breakfast provided is cold packed bread🥯