Embassy Suites by Hilton Richmond

Didnt realize there was a parking fee, it definitely should have been told up front. We love staying at embassies for their managers special and this ine only allowed 2 drinks and the bartender was very rude. Our room was spacious as usual but the air dis not work at all and waa miserable for sleeping!! Breakfast was great, the only bright side. Kids tried to swim, but it waa also extremely hot in thenpool area and they couldnt stay in there.

Unfortunately our room was dirty when we checked in. The air conditioner was spilling water onto the floor and there was a puddle of muddy water on the side of one of the beds near the wall. Due to the water issue, it smelled stale and moldy. We ended up changing rooms and the staff was pleasant.

Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.

Several rooms had leakage in the hotel. Staff seemed busy and overwhelmed. Dining and bar were nice

Really nice place to stay. Free breakfast in the morning is complete with everything you could want, we ate it for all three mornings of our stay.

I never leave ratings or reviews. But, this property left a very bad taste with me. Had a rather late check-in roughly around 1030-11pm. Once my wife and I entered the room we noticed there was a pile of dirty/soaking wet tolls near the bed( 10-12 it seemed like). Once noticing this i looked around the for any other issues. Noticed there was crumbs and debris all over the couch. Noticed the bathroom had another small pike of hand towels dirty and wet in the corner behind the door. Front desk did send someone up about 30 mins after telling them and going down in person. There was no apologies besides the nice young gentleman that came up to remove everything. During checkout the front desk could have cared less. During checkout I also notice there were additional charges on our invoice. When asked what these were the front desk staff could not answer me(we made no charges to the room). They did eventually remove these charges. During this process it just seemed like I was being annoyance to the staff. When simply the property was in the wrong. I will never stay at another hilton property after this experience.

$10/day parking fee that was only just started March 1 is something they should remove. The room we were given was clearly smoked in prior to our arrival. When I called the desk they told me they had no other room to give us and would make sure to clean the room with a disinfectant. The next day, after our room service the room smelt the same. SMOKING in any room should not be allowed. There was a group of younger people staying in the hotel and nobody controlled them. young kids ran around the lobby, the restaurant and the halls all day and night.

Ease of parking, close to shopping and dining areas, superior full breakfast and clean comfortable rooms. Did not like that a $10/day charge has been added to the parking but understand that it is needed due to the new hotel that opened next to it.

The hotel delivered on all of the Embassy Suites signature experiences - great breakfast, easy check-in, spacious rooms with a living room that has a sofa bed along with two very comfortable beds. No complaints! The only thing was that there was some upgrades being done so some sections of the hotel were blocked off with construction signs. I am sure the improvements will be worth it.