Best Western® Hotels in Thoiry

One Mr. David at the front office - arrogantly told my wife to GET OUT of the Hotel, even though we were leaving on 27th May evening - as we were fed up of the fact that inspite of complaining th night before ( Chkd in on 26th May evening ) - about th Room AC not working properly, and again complaining next morning at 10.00 to one Mr Anupam, who had cnfmd that incase the AC is not set right on 27th May - he will either change our room OR refund the room charges. On 27th evening when we returned back to the room to sleep - to our disgust we found that the AC was still not working / so we called Mr David to the room ( he agreed to come to the room inspite of many requests ) - Mr David after inspection agreed that there was a problem with th AC - so we requested him to CHANGE OUR ROOM as promised by Mr ANUPAM, however to our utter disgust we were advised that there are no rooms available any more. As such we decided to chk out and move to another hotel that night at 11.00 pm / and requested Mr David to refund the amount for our entire stay ( we stayed only 1 night / but had paid for 3 nights ) - he REFUSED to refund for the Night we had stayed (26th May ) - and refunded for the balance 2 nights ( 27th & 28th May ) - This followed with an argument / and he refused to refund the entire amount, talking very sarcastically, arrogantly, and ultimately asking my wife to ”GET OUT OF THE HOTEL” We then left and stayed for the balance 2 nights at the Holiday Inn Express, Geneve Airport. I feel this kind of person ( Mr David ) is NOT FIT to work in the Hospitality Industry at all - and she be sacked immdtly, before he damages this hotel/ Best Western reputation any more with his behaviour. I have promised myself - I will NEVER stay in this property- and I wd suggest all readers of this remarks to REFRAIN from going to this hotel at any time.