Windsor Rajadhani Hotel

Booked this hotel for party function. Excellent hospitality by all the staff. Food was very tasty. All the Guest were extremely happy with the food and hot jalebi added the flavour like anything. Hotel manager Mr Sreekumar was very supportive and flexible. We have an excellent Chef Mr J P Singh who has taken personal care of all our Guests. Everyone enjoyed.

Sadly, Windsor Rajadhani doesn't have any consideration or compassion for senior citizens. Checked into this hotel with my 85 year old mother who had to have her medicines after dinner and get to sleep by 8:30 PM. The In Room Dining Services promised to deliver the food within 20 minutes. However, 20 minutes became two hours, numerous phone calls to the reception explaining my mother's medical need to take her medicines after food and timely sleep, and finally resulted in cancellation of the order and my elderly mother going to sleep without food and medicines. While my mother was half-asleep, the food was delivered (despite the fact that the order was cancelled; not sure if it would appear on my bill). In an attempt to get up from the bed, my half-asleep, starving mother fell down. As she was afraid to sleep on the bed later, we requested for a bedding so that she could sleep on the floor. 30 minutes and nothing happened! Cancelled that request by calling the reception for the umpteenth time since my mother decided to sleep on the floor. By the way, the hotel was eager to charge us extra for the bedding while taking no heed to my repeated explanation of a senior citizen's needs. And the hotel also seemed to care more about some important function happening there while totalling neglecting this Indian Canadian who has returned to his hometown after a decade.

The Aircon doesn’t work properly! It’s HoT as hell! I am writing to you from the room 801, we have another room 802. It’s 6 pm now and we reported the issue hours back. The maintenance guy just comes each time and does a temperature reading and goes back not fixing the issue.

It was my 5th wedding anniversary, and I decided to spend the day in Windsor rajadhani. I booked through Agoda, and due to an overlook, I booked an option, which was for 4 adults and kids. However I had booked two rooms which were for 2 adults. The moment they discovered the fact, they didn't allow me to sit in my room until I sorted our with agoda. This was after I had told them that it was my anniversary. The hotel staff kept calling our room until I was present in front of them. So I had to spend almost 2 hours in front of reception to sort out my issue with agoda with no compassion from the hotel staff. At last, I had to pay for 2 adults additional on top of what I paid for two rooms. I don't mind paying, but I expected that the room to be immaculate as they were so adamant on payment. However, when I entered the room, I saw stains on bathroom curtains and towels. Even after paying an additional amount, I had to ask for additional toiletries. The only good thing about my stay was the behaviour of room service staff. If the hotel is so stringent on policies, they need to pay services in par with what they stand for. However, I don't see that happening. When I checked out, I asked for GM's email ID. The lady in reception gave that on a piece of paper. When I asked if they didn't have a visiting card, she said that the hotel GM doesn't have that. For the cost they charge, I have better experiences in trivandrum. I wouldn't recommend the hotel to anyone. They need to correct the wear and tear and appoint staff who can be compassionate in front office. Please look for other properties where customer service is taken seriously. I can assure that there are better options in trivandrum at the same price.

It's a hotel for business trips while we went with a family. Good 1) Clean and spacious room/bathrooms. 2) Provided extended checkout time as aligned beforehand during booking Bad 1) While the website shows that they provide a bottled water, hotel said no. It's still listed on their website. Worse was the discussion around providing a 20Rs. bottle that I eventually purchased since am not comfortable in providing normal water to 1 & 5 years old. Hotel was adamant to not provide this and gladly argued for 10 minutes for a petty issue. 2) Swimming pool is strictly not for kids. No support whatsoever. 3) Food service is slow. Quality is ok. 4) Hotel cab is super-expensive.

Excellent hotel and wonderful staff and we completely enjoyed our stay. If you are going with family you can ahead and book. Staffs were very friendly and even while leaving also they gave us welcome drink due to hot weather.