Guest User
August 26, 2024
Please don't waste your money! It was our anniversary, last minute booking. Put in a self catering block adjacent to hotel which is fine. The smell hit us first, damp/mouldy smell. Dated is an understatement. Mattress was terrible! Modern bathroom, towels were threadbare and I'm guessing were once white but now yellowy colour😖, cobwebs, dust and dead spiders on sills. We were hungry and asked about food, told to walk to the pub down the road! This is not a 4 star hotel! The main hotel looks like a care home inside. Only saw 1 member of staff, the one that told us to go to the pub or go and get fish and chips from Keswick village. Customer service, zero! Customer satisfaction, zero. Don't be mislead by other reviews. Yes the lake view is nice but not worth £160 for 1 night and no sleep, no food 🙈