MonAsty, Thessaloniki, Autograph Collection

Excellent in every aspect. Best choice in Thessaloniki. New hotel, nice design, great staff and perfect breakfast. Heartfully recommended))

excellent hotel and friendly staff!

Spacious and clean rooms, very kind and smiling staff, excellent food, there is a lovely roof top with a pool (in season) that is open until late and alternatively the restaurant downstairs is also open. The hotel is accessible to the center. This is the second time we are staying here and we will return.

Our stay at the Autograph Collection Hotel in Thessaloniki was outstanding. We were particularly impressed with the entire reception team and the front office manager. As Titanium members, we were graciously allowed to stay in our upgraded suite for the entire duration of our vacation. The hotel itself is beautiful, and the staff is exceptional. Their professionalism and kindness made our stay truly memorable. We highly recommend this hotel and look forward to returning in the future.

We always look for Marriot Autograph hotels when we travel. Location, quality and service are always a consistent positive. Not so much for this one. The positives: Newer, lovely hotel. The staff was very attentive and happy to help at any time. The roof top bar/pool area was wonderful. The gym was well equipped. Our room, though small, met all of our needs. The small porch was wonderful for coffee in the morning. The location was great: two blocks from the water and in the middle of an area that was filled with shops and restaurants. The negatives. Sorry in advance. But housekeeping was a failure. Yes, they made our beds daily but they missed a lot of big things. I would think it is basic service that if you remove a dirty coffee cup, then you would replace it. Logical to me? Nope. Each of my three days at the hotel, I would have to call the front desk to ask for clean coffee cups, more coffee/tea, milk, sugar, water cups, etc. I felt like a nuisance. A little sign in the room said that the large water bottle was free and would be replaced daily. Nope. Never happened. Never replaced. Instead of paying 3 euro for each little water bottle out of the mini bar, I just went to the gym and helped myself to the free water. Please don't put a sign up saying your will give us free water daily and not do it. Just a disappointment compared to the other hotels we stayed in during the trip. I expected a certain level of service for the extra 40% I paid in room charges (versus other two hotels this trip) but I got less for my money.

This hotel is a synonym for great hospitality. It's not just the beautiful rooms and facilities that make this hotel exceptional; it's the staff who pay attention to detail. I booked a room for my sister's birthday, and everything went smoothly thanks to the excellent communication with Eve from reservations. Thank you for making her stay memorable, and keep up the great work!!

We stayed at this hotel for three nights (two rooms) for a family reunion. The staff members were outwardly nice at first. Then everything changed. The A/C in the room wouldn’t go down below 22.5 degrees Celsius so, drenched in sweat in the middle of the night, we called the front desk, and they “lifted” the block over the A/C (which is ridiculous for a supposedly “luxury” hotel in the hot summer of Greece, to begin with). Then the cheap Nespresso machines in our rooms didn’t work properly, and after raising the issue with staff three times, nothing happened. The lighting in the room is silly—an annoying number of switches that one has to waste time on figuring out. A day before checkout, a staff member reminded me that checkout time is at 11 am, meaning we had to vacate the rooms by then. Later she justified her remark by saying she was trying to see if I needed late checkout as a Gold Elite member, but she didn’t ask me whether I needed late checkout. At checkout, it was took forever to get an actual bill for the two rooms (this hotel doesn’t email guests a folio with the bill like other Marriott properties), and I saw one of the front desk people roll her eyes at the other when I insisted on receiving a bill with itemized charges. At the end, no one offered to help us with our bags—my 87-year-old mother was carrying a bag with great difficulty, yet the initially “nice” staff, including the valet, just stood there. We felt as though we had been kicked out of the hotel that claims to be “luxury” and “nice.” There were nice things about the hotel, such as the location and the fact it’s new and generally nicely appointed, but our experience with the staff was that they were two-faced and/or in dire need of good guest services training. Right before this hotel, I stayed at the Nagoya Marriott in Japan (cheaper than this hotel), and would recommend the MonAsty take a lesson in guest services by the Nagoya Marriott staff.