Novotel Swan Valley Vines Resort Reviews

We have stayed a night at the resort and the kids were excited when they saw Kangaroos right outside our balcony. Check in lady staff was friendly and helpful.

Nice apartment with great view and kangaroo around. However, it is abit outdated, furniture were old, chairs sink in with not much cushion and the bed, pillow were too soft.

we were told the villa is privately owned and not under Novotel when we checked in. no wifi. it’s two storey apt and we had to carry our luggages up to the bedrooms. otherwise all are good. kitchens comes with all the basic necessities, but there’s only 2 bathroom for 3 bedrooms. reception. is away from the apt hence don’t unload your luggage first.

Room is clean, staff helpful and friendly, service is good

Service is too slow.

Although the decoration was done relatively early, the overall facilities are still quite complete. The coffee machine in the room is not very useful and leaks a little. Many facilities are not open during the week, and it is quite deserted The view on the second floor is good. In the morning, you can see groups of kangaroos coming in downstairs, and birds come to visit😃 The service attitude of the restaurant is average, but the food is still delicious and the price-performance ratio is also very high

Came here to play golf and experience wine, and it didn’t disappoint! First of all, the parking lot is large enough. The rooms in the store are spacious and have balconies. They are clean and sanitary. They have large and small swimming pools and 36 holes of golf (with kangaroos to play with!)

The hotel environment is very good and the rooms are quite big. You can see kangaroos. It is a very good vacation choice. It is more convenient if you have a car.

Great value for money and a relaxing day. During the Chinese New Year, there are not many tourists, so it is recommended.

A very good experience. Swimming with kangaroos and ducks. Parrots and crows coexist harmoniously. Man and nature are integrated. The child said that this is the best place to stay in this trip so far. He will go again and the price is relatively cheap. Expensive. A few days ago, our other two-bedroom hotels were much more expensive than this. A place worth visiting again!

Resort-style hotel, dedicated to tennis The environment is very good, the breakfast buffet has very little food There are no restaurants nearby, it’s relatively deserted The room is large, the bed is very comfortable, and the facilities are good

It's actually a villa, which is a bit too much, haha. It's very good for leisure and the food is also good.

Pretty good la la la la

When you booked the room, you clearly stated that there is a washing machine in the facility, but it turns out that there is "no" in Li Dao! The house keeping system that has never stayed in a hotel is so bad! The surrounding environment of the hotel is so beautiful, it has the feeling of a Thai resort. But when you enter the hotel, the facilities are relatively old, but they are all clean. This time I went to the hotel to stay for a total of four days, and returned to the hotel room after playing on the second day. Except for the towels that were requested to be changed, everything else was cleaned up. However, when I returned to the hotel room on the third night, everything except the bed was not cleaned, and the used cups had no water and were not replaced. The bathroom was not cleaned, and the most outrageous thing was the patio door of our room. is opened. No one answered the call to Room Service, so I immediately went out to the front desk and told him to call someone to deal with it immediately. After waiting for 20 minutes, but nothing came, I called the reception first and asked someone to come back again. The staff member Alvin who came was very nice, and immediately returned clean towels and glasses to us, and performed simple cleaning. One day later, when I came back from playing, I thought that Xunri would not be ok when I finished the house, thinking that there would be improvement, but I didn’t know that there was no difference from before when I came back. The bowls and cups are still not cleaned or replaced. You have to go out of the room by yourself, and then go to the restaurant to ask for the bowls and cups😡