Columbia River Hotel, Ascend Hotel Collection

We were unfortunate enough to have been diverted to Highway 14 after a train derailment caused the closure of I 84. 4 1/2 hours to travel 42 miles. We were finally able to exit at the Dalles. Our friend had reserved a room for us when she heard of the back up-11:30 pm. Talk about a RIPOFF-charged us $179 plus taxes ($195 total) for a room that never reserved for more than $82 on the internet. Front desk "attitude" was "Take it or leave it". The room was one of the worse ones I stayed in after a two week Oregon coast visit and the service in the restaurant was NON EXISTENT. We had stayed in Shilo Inns during our trip but NEVER AGAIN. You should be proud of yourselves Shilo Shysters!!

Terrible service. Stuff unhelpful and sour people. Check in was long slow process, room tacky at best. Restaurant couldn't get waited on. Lack of professionalism. Way too expensive for what you get. Breakfast was a joke. Don't stay here. Save yourself the trouble.

We had just traveled from a popular destination in Lake Chelan, and paid 125 for the night for a lovely room. We also stayed in an Airbnb with a kitchenette, living room, large bathroom, which included a homemade breakfast, where we paid about 125 as well, and were surprised by the 175+ price tag at the Shilo. We were exhausted and decided to take the room. The person at the front desk was friendlyish, but definitely exasperated by her job. We told her we had called in to make a reservation 10 minutes prior. She stated she hadn't made a reservation 10 minutes ago, as though she couldn't think of any other way that may be possible. She insisted she couldn't find us until we told her we called an 800# online and like magic she found our reservation. She seemed to make easy things painfully difficult. Once we got to our room, the lotion dispenser had fallen into the sink, leaving quite a mess for me to clean up. We found the second sink in the shower room had about a quarter inch of sawdust the length of the countertop. We of course didn't have any kind of vacuum to clean it up, so we called the front desk. We were surprised to find the front desk receptionist was the one who had to come clean it up. We assumed there was maintenance of some sort. She was very nice about it. We just felt badly for her. There was dust around the perimeter of the room in certain areas, some pieces of hardware on the floor, and when we woke up to take a shower, I noticed there was no bathroom fan, which in this case turned out OK, because there was not a single drop of hot water at around 7:20AM. It's very surprising how diligently their automated text system is in asking for feedback. Through text, I let both Kristina Thornton and Doug know my impression of the place. Kristina admitted a refund of some kind was in order, but stopped texting back as did Doug. I called today to check in and got a careless employee named Belle who struggled to find the energy to take my number down. I am a motel owner myself, and I understand how tricky remodels can be but I am also horrified by the willingness of these employees to hide from customers instead of just tackling the issue. I'm just not sure this room was quite worth the price we paid and I certainly don't find the employees to be committed to any type of follow-through.

We were there in a bus tour. We had a dinner at the hotel for our group, but they ran out of food before everyone got a chance to eat. When we got to our room, there was no shower curtain and the hairdryer wasn’t fastened to the wall, but was laying on the counter. There were 2 sinks, which was nice, but the sink in the bathroom had no soap. The room had minimal electrical outlets which we needed for CPAP and charging our devices. At breakfast, they ran out of food, plates, coffee and coffee cups before even 1/2 of our group had eaten. It wasn’t restocked until we were about ready to board our bus. The only trash can was overflowing until the day shift person came and and emptied it and worked on getting more food and coffee. I realize they are short staffed, but many if these things should not have happened.

We were very tiered after traveling to The Dallas arriving at 2:00. Tried to check in and there was an additional $25.00 charge for checking in before 3:00. I wasn’t about to pay $25.00 extra after paying $112.00 for the room for 1 night. The room was ready, I have never run across a motel that would charge you for checking in early. If the room is ready. The bed was very uncomfortable, it was very difficult to adjust the temperature of water without burning yourself or having cold water, the hallway had a horrible carpet smell. We also picked this motel because they advertised including hot breakfast. The check-in desk served us scrambled eggs & 2 sausage links. He popped it in the microwave and served it lukewarm. Very disappointed and will never stay at a Shilo Inn again!!!

First of all I reserved through *********** and rented two rooms for 4 gals for a girls weekend. I reserved suites with two beds and requested upper floors that were pet free and next to each other. The Hotel responded and said they could give upper floor and pet free rooms. I then called the week of our trip and spoke to the front desk asking if there pool was open and if rooms we requested had views and were next to each other. The young man that answered said rooms would have view of the Columbia River and dam and that our rooms would be near each other. We arrived early Saturday after a 5K in Hood River. One room was ready but the other was still being cleaning so we waited at the pool. The one room was downstairs and the one we were waiting for was upstairs. I said I had requested rooms on top floor next to each other and the desk clerk said she could see the notes on one room but not both I rented. I asked if they could be moved near us and that I had called twice to confirm during the week. She said I must have called *********** because they had no notes. I assured her I spoke to a young man on one day and a woman on the next and they were front desk clerks. She was rude and said rooms are only issued on the day of check-in. We waited at the pool for our other room to be ready and it wasn't ready until 4:00. When I moved our things to the upper room it had a distinct body odor and room was really old with stains to the sleeper sofa. The next morning breakfast was a joke with very bad tasting biscuits, greasy sausage patties, eggs that tasted like plastic and really bad coffee. The only decent thing to eat was a bagel and cream cheese. This hotel does not have locking doors to the hallways so anyone can walk in from the outside without checking in. Hallways smell like **** and are not clean. I would not recommend staying here and will not be back.