2-Star Hotels in The Colony

The hotel was nice and the room was well situated. The cleaner they use for the rooms is a bit overwhelming, so there is a strong odor when you enter them. While not indicative of the stay overall, the toilet did not work. I had cats with me, so I was hesitant to contact room service to fix it. I did notice the trash can had water sitting in it, so I'm thinking it didn't work for the previous person either, and we both used the trash can to act as a water bucket to help flush the toilet. There was something that was a little odd. Check out time is 11. It was 10:50 when I went down to check out. The housekeeping staff had decided to mop the entrance way and hall areas at that precise time. That was not very well thought through.

What a story!!!! Wasn’t the hotel I booked but wound up here!!!! Booked the holiday inn express next door but by the time our plane landed VERY LATE, waited an hour for rental car, etc., we did not arrive until after midnight to the Holiday Inn Express that I had checked in via their email process earlier that day. Graciously they sent us to their sister hotel next door, Holiday Inn that had room since the Express location was completely booked. After checking in, we crashed after a very long day. Woke up the next realizing I had paid more than my reservation as well as paid for only a one night stay and was to be in TX for two nights. Went down stairs and spoke to Sandra (an absolute doll, professional, caring, friendly, wonderful) and explained the entire story of which she graciously listened. I handed her my receipt of my room rates for the two nights from her sister hotel and she matched the price, in fact took a few dollars off for all the mix up. Sandra made a disaster into a bright sunshiny day. Now to the room. Clean, ready for anyone to come in and go right to sleep, plenty of towels, shampoo for two uses, conditioner, and lotion, make up wipes, 2 soft and 2 hard pillows, comfy beds,plenty of ‘dresser’ space to spread all our belongings, fridge, microwave, safe, and to top it off quiet!!! Great location off the highway, near food, etc. There was a small continental breakfast each morning too in the lobby. They have a mini grocery store as well in the lobby. Great hotel stay!!!! Thanks Sandra for all you did too!!!!

This is a go to whenever I am in town. It is always clean and the staff is always friendly.

A great hotel with nice staff, clean rooms, lovely amenities, and fabulous water pressure! Was a nice place to come back to after a day of business.

My wife and I stayed here for one night. Was checked in by a very polite, upbeat, great guy. Quin I think was his name. Great employee. Hotel is fairly new. Great colors and decor. Breakfast options weee great. Would maybe stay here again. Great location. Close to a lot of restaurants. Here is what is keeping it from being a 5 rating and changing us to a definitely would come back. First, the breakfast starts to late. 7:30. Second, they only have ice on the second and fourth floor. We were on the 1st floor. They said I needed to go to the second floor. I go up there, and the ice machine is broke. Then go to the fourth floor to finally get ice. Third. In the room. Found a couple hairs in the bath tub. Seen some finger prints in a couple different areas. Needed more k-cups. Ice bucket top was broke and didn’t look to appealing. So, that’s are take on it. If there’s to many little things like that, it adds up. But a huge kudos to the employees and breakfast quality.

It's been a while since I've stayed at a Hampton Inn & Suites. This facility seems to be very new. Everything was very clean and the lobby area is definitely above average. Lots of room and seating and the design is something you'd see in a much higher end hotel. The location is great. Close to lots of shopping and restaurants. We walked to a nearby spot in just a few minutes. The staff was friendly, but on two different occasions we had to wait at the front desk for 5-10 minutes before an employee showed up to help us. First to check in, and then later the same evening to request pillows for the sofa sleeper (also odd that there were no pillows in the room to use the sofa sleeper). Maybe they were just understaffed on that evening, but I stay in hotels at least 25 nights a year and I don't remember having to wait for someone to show up at the front desk like that. If you like a very firm mattress, then you'll probably be fine. But for me the bed was very uncomfortable. The room was spacious, but kind of an odd design. I'm used to staying at Hyatt Place and other similar hotels where there's lots of seating in the room. Here there was a desk chair and a small loveseat only. The bathroom and shower were both good. The breakfast was about average, but nothing special. Waffles, fruit, bagels, muffins, cereal, etc. I did appreciate that it was open at 6:00am. Lots of hotels don't open their free breakfast until 7:00am or later and I'm usually already out the door by that time. Wife and kids both enjoyed the indoor pool. Nice to see indoor pools open again after so many have been closed due to COVID.

Donnell at the desk is awesome. I made an error when booking my reservation and she was able to get it all situated for me. Very welcoming and every time I passed by the desk she asked how I was doing, etc. She set the tone for a great stay. Room was clean and love the setup. Appreciated that there was still coffee offered downstairs by the desk even with everything going on. Will be back in the future!

Extended stays are a breeze when you have all the comforts of home at the Residence Inn by Marriott Dallas Plano The Colony hotel. Our hotel is located in The Colony TX and convenient to Plano, Frisco, Lewisville. Less than 1 mile away, North Texas's newest entertainment destination, Grandscape is now open. Grandscape features outdoor entertainment, world class restaurants, unique shopping, home to NFM Nebraska Furniture Mart and family-friendly experiences. Scheels, the world’s largest sporting goods store and Andretti Indoor Karting are both at Grandscape. Legacy West, which is home to Toyota HQ and Liberty Mutual, numerous restaurants and shops, is 1.5 miles from our hotel and 2 miles to Legacy Park home to Ericsson and Frito-Lay. The Hotel is within 10 minutes of Five Star Complex, The Tribute Golf Club and Old American Golf Club. Enjoy all-suite accommodations featuring fully equipped kitchens, living rooms with a full-size pull out sofa and work desk and bedroom with a king size bed.

All Suite hotel in The Colony, TX at Grandscape. Welcome to the Staybridge Suites Hotel Plano-The Colony. This all-suite hotel is a contemporary upscale hotel located in the Five Star Complex District off Hwy 121-Sam Rayburn Tollway. We are the perfect solution when traveling for business, leisure, or relocating to the area.Close by are major North Dallas Corporations such as: Toyota, FedEx, PepsiCo, Liberty Mutual, Capital One, Oracle and Ericsson. Close to shopping, dining and entertainment at Grandscape and Nebraska Furniture Mart, Top Golf, Andretti Karting and Scheels All Sports to name a few.Our sophisticated suites have home-style decor that offers full kitchens, 49" flat-screen TVs, and DirecTV Residential Experience. Daily complimentary hot breakfast buffet and complimentary evening reception serving light dinner with beer, wine, and soda are available Monday through Wednesday. The complimentary high-speed wireless internet ensures you can stay connected. Enjoy a great workout in the spacious 24-hour Fitness Center and then relax in our outdoor saltwater pool. Stay fit with a half-court game of basketball in our outdoor courtyard that is equipped with a fire pit and gas grill, perfect for a family gathering or for an after-work get-together. Free guest laundry facilities, on-site convenience store, and other hotel amenities await your arrival. Make your reservation today and stay Hugely Different!

This Hyatt Place Hotel went above and beyond the normal overnight stay. It is clean, beautiful, and comfortable. The staff were so accommodating and helpful, in every department - check-in, breakfast, and the house keeping team. I HIGHLY recommend this hotel.