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Top rated hotels in The Big Island (Hawaii island)

Scp Hilo Hotel
4.1/5110 Reviews
For only one night, we booked a room with breakfast, breakfast has two packages to choose from, depending on personal preference. Hotel facilities are slightly old, and the room and bathroom are slightly cramped. The surrounding environment is OK.
Mauna Kea Beach Hotel, Autograph Collection
4.6/555 Reviews
The service is poor, the guests who are not very good at the language are not patient enough. The front desk does not look at the order carefully. If I have already paid the full amount of the room, I will re-collect it once! Bad review!
OUTRIGGER Kona Resort and Spa
4.6/559 Reviews
A very good resort hotel, five-star, with complete facilities, two swimming pools with indoor and outdoor views, and two or three hot spring pools. The slide is also fun. The hotel will give you a small kettle and a welcome shell necklace. The hotel staff is very friendly. Andre from the housekeeping department took me upstairs and downstairs to help me. He was afraid that I couldn't find the ice machine on the floor. The only bad experience was that there was a protest by their temporary workers at the entrance of the hotel parking lot. Because the hotel does not sign contracts with them, they are all temporary workers. The hotel's catering is very average. The pork ribs are a bit overcooked. Sitting in the hotel yard, you can see manta rays eating. Parking is $30 per day and valet parking is $40. It's a bit expensive, but I still recommend it when I see a discount. We have stayed in several Kona hotels and this one has the best value for money.
Fairmont Orchid
4.4/5107 Reviews
The hotel is beautiful, but the front desk service is poor. Three hours were wasted at check-in, and there was only one person in the queue when checking out, and a lady's bill was miscalculated. The delay was more than half an hour, and the guests can only wait. It is incredible that there is only one person at the front desk. How can such a service match the hotel brand and beauty? Because I was in a hurry, I had to pay my room card before leaving, the bill was not settled, and my deposit and compensation were not paid. I do not know how to solve the problem later?
Kona Village A Rosewood Resort
4.5/565 Reviews
The room facilities and scenery can be said to be top-notch in Hawaii, but the hotel service is incredibly bad. The front desk staff was arrogant and rude (I don't know if it was racial discrimination). They did not inform me of the credit card authorization when I checked in, and charged 2 authorizations of 400 and 700 US dollars. The money has not been recovered yet. When I checked out, I needed a shuttle bus to go to the villa to pick up my luggage. I called for 25 minutes but no one answered. Later, I called the room service staff to call the shuttle bus. There are 2 restaurants in the hotel. The service staff in the light meal restaurant is relatively friendly, while the service staff in the formal restaurant is very rude. You have to pour water/wine by yourself. After the appetizers, the champagne was not served. I suggest that babies who can't stand being bullied should not go there, because they will really be bullied by the staff inside. Also, the snacks in the room minibar are expired.

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Property Information for Tourists

Total Properties1
Number of Reviews110
Lowest Price€146
Highest Price€525
Average Price (Weekends)€258
Average Price (Weekdays)€248