Travelers Reviews of The Big Island (Hawaii island) Hotels

Fairmont Orchid
8.9/5108 Reviews
The hotel is beautiful, but the front desk service is poor. Three hours were wasted at check-in, and there was only one person in the queue when checking out, and a lady's bill was miscalculated. The delay was more than half an hour, and the guests can only wait. It is incredible that there is only one person at the front desk. How can such a service match the hotel brand and beauty? Because I was in a hurry, I had to pay my room card before leaving, the bill was not settled, and my deposit and compensation were not paid. I do not know how to solve the problem later?

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