Hotels Near Burgruine Thaur in Thaur

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m

La posizione è indubbiamente molto comoda al centro della città, si può parcheggiare a pagamento sulle strisce blu della zona oppure nel parcheggio sotterraneo del supermercato adiacente. La hall è grande e ci sono delle poltrone ed un TV a disposizione in attesa delle camere. Eravamo un gruppo di persone che avevano prenotato stanze singole, doppie e famigliari, concordando i prezzi prima del nostro arrivo, quindi capisco che fare le registrazioni per tutti coloro che sono arrivati quasi insieme il sabato mattina (qualcuno era arrivato il giorno prima) può essere farraginoso, però erano in due addetti alla Reception e non si andava avanti. Finalmente ci siamo fatti dare tutti il modulo da compilare e mentre andavano avanti con le singole registrazioni li abbiamo riconsegnati in pochi minuti. Le stanze per molti di noi non erano pronte (corretto, visto che devono essere a disposizione dalle ore 14,00) quindi abbiamo chiesto di lasciare i bagagli e siamo andati a pranzo e lì è partita un’altra vicenda surreale. Invece di prendere i talloncini per tutti i bagagli (circa una quindicina) ce li hanno consegnati uno alla volta dopo che, ancora uno alla volta, li hanno portati in una stanza off limits per noi. Una perdita di tempo infinita. Tutto con la massima gentilezza ed educazione. Parliamo delle stanze. Sono belle, luminose e grandi (poi su questo ne riparliamo), e grazie agli infissi di ultima generazione sono anche silenziose. Un fatto importante perché lì davanti il traffico è notevole la sera. La pulizia è esemplare, anche se la mattina della domenica, verso le 9, quando siamo usciti dalle stanze le signore delle pulizie avevano messo a terra davanti alle stanze che venivano lasciate uno strofinaccio a significare, immagino, che erano quelle dove cambiare tutta la biancheria. Insomma, non è bella da vedere questa distesa di strofinacci in un hotel a 4 stelle che vorrebbe essere elegante, sembra più la Pensione Mariuccia a Rimini. La colazione è abbondante per il salato, un po’ più ridotta per il dolce, ma davvero non manca nulla. Non capisco però come sia possibile che i filoni di pane siano a disposizione dei clienti senza l’avvertenza di usare un panno o dei guanti per prenderli e tagliare ognuno le fette: decisamente antigienico (poi siamo appena usciti dal Covid…). Però tutto quanto sopra è in effetti solo un suggerimento per migliorare un livello di servizio alto, ma con qualche sbavatura. La cosa davvero grave e che proprio non mi è piaciuta è stato il check-out che, prima che essere estremamente lento (un solo addetto inizialmente nonostante la lunga fila di clienti che se ne andavano dopo la colazione) è stato fatto applicando un prezzo superiore a quello concordato al momento della prenotazione. Alle mie rimostranze l’addetto si è giustificato affermando che la stanza che mi avevano assegnato era più grande della standard, ma io non l’avevo mai chiesta! È accaduto anche ad altre persone del nostro gruppo ed abbiamo chiesto di parlare

We booked a Panorama Deluxe room for 3 nights, checking in on Sept. 20th. The property is centrally located along the train station and features a parking directly connected by elevator. The “piece de resistance” of this tall building is clearly its stunning view on the town and surrounding mountains. We were lodged in room 1104 on the 11.th floor which is the top floor featuring rooms, as the 12th accommodates the lounge/restaurant where breakfast is also served. Curiously, the hotel doesn’t have a lobby in a traditional sense: the concierge & cashier counter can be found in a small separate office on the basement and the elevators to the rooms are located in a small hall, across a glass door, which opens directly on Brunecker Street. Access security to the floors being managed by room key-card, you can enter/exit the property and the parking with no contact to any staff at all. Our room was a corner one, rather large, beautifully architected and nicely furnished in a contemporary metropolitan style. From virtually any point of the room (bathroom included) it was possible to spot some additional detail of the stunning panorama. The room was comfortable and quiet (in spite of the near busy train station), breakfast was good and we definitively had a very good time here in Innsbruck.

The hotel is beautiful, in a very good position, central but quiet with a public parking going directly to the hall and the rooms are super clean, the breakfast is good and with a lot of choice...so why only 3/5? Because the staff at the reception is completely useless and the wellness area had very restricted hours (from 5 to 9 p. m. only), they wrote due to the cost of energy, but if this is the reason, why the heating in the rooms was always so high? We had to turn it off and open the window during the day to breath, it should have been around 24-25 °C. If they kept it lower they could open the wellness area for more time, especially because there were a lot of people (60 rooms most or them booked) and it was difficult to use a 8 people jacuzzi and around 20 deck chairs if everybody go there at the same time. The problem with the reception staff totally useless happend twice: in the wellness area you shouldn't drink or eat (it's logical but I asked to be sure), I said there was a group of teenagers with beers and bottles in general (glass) but nobody came to check and say somehing: bringing glass near a swimming pool could be very dangerous if a bottle fall, but nobody cared. The other episode was with the restaurant: we asked at the reception for a reservation in any night of our stay (5 nights), but they say to ask directly to the restaurant without caring at all at our request. At the restaurant they were very rude and said they were fully booked any day any time without even checking, fortunately just around the corner there was another very good one and we went there twice, but usually if in the hotel there is a restaurant, the staff is much more helpful and there is always the possibility to try it if you are a guest of the hotel.

We spent two nights at this hotel . The hotel is perfectly located, right in the city center, everything is a walking distance, and the city is a joy to walk and unwind. Innsbruck has this aura of a complete relaxation thanks to the mountains surrounding the city and a peaceful vibe. Our room was of a decent size, not big, but good enough for three people (two adults and one child). The bathroom was spacious and smartly designed. The shower pressure was excellent. The hotel was renovated and looked modern inside. The cleanliness of this hotel is unparalleled: the room was spotless, the hallways were impeccable, the breakfast area was also perfect. Breakfast deserves a mentioning too: what a choice of fruits, breads, seafood, pastries, etc! Overall- a great place to spend a few days in Innsbruck. Thank you!

It might not be an architectural masterpiece from the outside, but it's great on the inside! Beautiful room, incredibly rich breakfast buffet and a sensational view from the room over Innsbruck at night (room on the 7th floor). Very courteous staff. All in all really recommendable!

Located on the opposite bank of the old city of Innsbruck, the location is good. A few minutes walk across the bridge to the old town. When you look up in the city, you can see the snow on the top of the Alps. It is spectacular! The front desk of the hotel is very helpful to help with parking, very helpful!

We originally had our main hotel stay booked in Hintertux. We were paying a lot for the hotel and after considering our long journey from Australia, we figured it may make sense to stay close to the airport at Innsbruck for our first day to get some sleep and continue our journey to Hintertux the next morning. We saved quite a bit of money making this decision and made a great choice! We walked to Penz West from the airport with four suitcases and four back packs. It was five minutes on foot and that was in thick snow! The room was way beyond our expectations for a hotel so close to the airport. It was very spacious, beautifully decorated and included breakfast that was simply magnificent. The hotel also had a wellness area including sauna, steam room, cold plunge shower and a gym. The price was extremely reasonable given all it had to offer us. The staff were very helpful and gave us some local tips about the town of Innsbruck (beautiful Christmas markets) and some mountain trips. We were too tired to do the mountain trips but enjoyed Innsbruck. We could easily have spent more time in this beautiful place and would not hesitate to book Penz West again if we are travelling this route. Mr 11 and 12 year old loved this place!