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First is not because you has an uneducated guest that mean you have the right to advise new guests…. For a 5*, tell guest that you can’t take things in room and moving things around… All resort annoyed me with an educated peoples who taking pictures… why I have to wait them finish to continue my walk For a 5 * hotel, I was expecting a more mature professional staffs… and telling a staff not doing right in front of guest is so wrong The inside restaurant services is great… And, at the end, as I booked my driver by myself, hotel staffs doesn’t care, my driver have to call me and I end up to bring luggage but my self In general, they need a big re-training all the staffs… I can’t believe is a 5* hotel For a 5* hotel, I will give a big 2/5

The upgraded room is 600,000 VND. It is very large. It is about 40 square meters. The windows are large. It is facing the park. The bathroom is separate. Others are very good. The bed is too hard.