Guest User
March 13, 2025
Pros: Very nice room with decent interior. Staffs are always there with a smile on their faces. Location wise, it's very good, 15 mins walking distance from Airoli Railway station and office buildings like Mindspace. In house restaurant : Breakfast was complimentary and we would go there daily to have breakfast and we would always find Sarika with a warm smile on her face greeting us and wishing us a good morning. She has amazing hosting skills. Cons: If you are staying for a longer period , it seems some of the staffs start taking you for granted. I must say not all are like that but some are. We had to call the housekeeping team , Reception multiple times for drinking water at night. When we asked for 3 plates for dinner , they sent 1 instead of 3 and this happened multiple times. We were staying for a longer period , so we opted for the in- house laundry services which I must say is pretty expensive. Two days later , we got our clothes back , just pressed and not cleaned. No smell of detergent was there. I escalated this to which the housekeeping staff quickly understood the issue, took the clothes back for cleaning and also said , they will offer the services as complimentary. However , my husband denied to take complimentary services in this case as they did clean and press it the second time properly but ideally , this issue shouldn't have happened in the first place. Overall , it's a 3.5 star rating I would give for the mixed experiences that we had.