Hotel Zur Luppbode

Our stay at this otherwise beautiful hotel turned into a nightmare due to a faulty smoke alarm. Three times during the night, we were jolted awake by the alarm’s piercing sound. Each time, we prepared to evacuate with our children, only to find it was a false alarm. With no staff available and the reception closed, our night's rest was ruined. Desperately, we tried contacting the booking company’s 24/7 support, but even they couldn’t reach anyone at the hotel. This resulted in a sleepless night as we anxiously stayed awake, worried about the repeated alarms' cause. The next morning, we finally spoke to the owner, who attributed the false alarms to sudden changes in air pressure – an unsatisfactory excuse. Fortunately, after discussions between the booking company and the owner, we received full compensation for our stay. However, this did not make up for the sleepless night and sense of insecurity we experienced. Future guests should ensure they get an "In Case of Emergency" number from the owner before going to bed. No one should endure the terror we did, and an emergency number could be crucial for a safe night's sleep. This is a small step to ensure peace of mind during your stay. It is disappointing that a hotel with such potential in beautiful surroundings can fail so critically in terms of safety and customer service. This ordeal is something we would prefer to forget but will, unfortunately, linger in our memories.

We arrived late, no restaurant open but they were very happy to make us pizzas. They were great ! Went for a walk and found just down the road there was a restaurant. Free parking on site. We had a few laughs with reception staff, we speak no German , they spoke a little English. But we all worked out what we needed to do, with a few laughs. Breakfast was great, cheese, cold meats etc but they also offered scrambled or fried eggs. And only a short drive to the mega zip line ! Oh I couldn’t find a hair dryer was the only down point.