Golden Gate Hotel

Being forced to take a trip because of ******** policies doesn't help.

Just over a year ago this was one of the few hotels and accomodation in this country wich was well maintained. Now it is a total mess. The hotel has dirty damaged carpets, plaster is bumped off the walls everywhere. Not a single aircon in the hotel rooms and multi-sleeper units works and according to the staff, it has been the same ever since the aircons were serviced last year and even the technician has no clue. We had two units and the one was as bad as the next. One showerhead was so broken that it sprayed after over the door into the passage. There was also a shower that had only cold water and according the the staff a cold shower is perfectly fine... Even for an elderly disabled guest. With the aircons not working we were told to simply open all doors and windows to cool down. This was in contradiction to the instructions to keep all windows and doors closed due to a troop of problem baboons roaming the resort. The rooms are not serviced, braais are not cleaned at all. Cleaners are not interested in cleaning or packing away dishes. The beds have never been cleaned underneath judging by the old socks wine corks and dust layers under there.

We stayed in a self- catering chalet away from hustle bustle of the hotel and it was an excellent decision. The chalet was comfortable, clean and well- equipped. The sceneray was stunning! It was a good area to do many hike and we had a 7- hour, mother of all hikes, which was tiring but exhillaraing. The park management must do better to mark hiking trails instead of giving the lame excuse that they had a fire LAST YEAR! Our stay at the chalet was an unforttgetably beautiful. We will return!

Stayed at Golden Gate Hotel. The hotel rooms and their bathrooms had a bit of a revamp. Some areas of the hotel however do need some TLC. But the hotel is clean and perfectly positioned for breathtaking views. We loved our rooms that had a stunning view from the balcony of the Brandwag Buttress. The hotel staff was friendly and the restaurant food was incredibly tasty! Their mustard mash is to die for! And my personal breakfast favourite was the Eggs Benedict! There are several nice hikes to do in the area ranging from easy to difficult. The area is absolutely breathtaking this time of the year!

Gorgeous hotel and location I can see the upgraded diningroom and lobby and lounge’s area and it look very inviting the chalets however we’re lacking in maintenance they were old and unappealing. The carpets in the chalet were very dirty the bedding a little yellow and the heating system not enough to warm the rooms. The doors have holes and the wind and cold keep coming in even with blankets in front of them.

Top class customer service. Amazing welcome vibe from all staff from security, reception, restaurant etx... Restaurant setting nice with a beautiful view at the Golden Gate mountains. Restful atmosphere. Bathrooms / restrooms are clean. Sanpark, keep up the good work