Chaolao Cabana Resort Reviews

My wife and I stayed 3 nights from December 30th. Positives first, we had a pool access room which was great, the pool was very good and the resort generally good. Nice beach which they appear to clean which should be mandatory for all beach hotels, but so few actually do. The negatives are all food, beverage and service related. Breakfast generally was very poor, my omelette on the first day was cooked by a girl who was clearly being taught on the job, it was awful. On NY day we received a call in the room saying breakfast was extended from 9.30 until 10 am, we got there at 9.35 and both the Omelette station (yes i was prepared to try again) and Fried Egg stations were closed so we could not get either. I was offered 2 fried eggs both of which were stone cold. On our first night i bought their last bottle of a particularly good Red wine (THB2100) we wanted on NY Eve to go with a Steak we had seen on the menu. On NY Eve at 7.30 pm the wine came to the table to breath and we shortly afterwards tried to order, Starting with the Steak, this was sold out, we then tried to order 4 other items which would go with the wine, non of which they had. We ended up with a Chicken dish which neither paired well with the wine or tasted nice. Whilst there were some senior staff, many were no more than children, and whilst polite, they had no idea of service. Trying to order a vodka and Coke was a particularly interesting experience. No Gin and Tonic and only 2 Beers to choose from. I place no blame on the young staff, the blame is entirely aimed at the management and whoever is responsible for teaching them, or not in this case. Yes it was New Year and yes it was busy but that is no excuse whatsoever, this wasn't the first NY Eve the resort has had. To add insult to injury on checkout they charged me THB 120 for a glass they say was missing from the room. We never used the glasses the entire stay, so it was clearly missing to start with, i had no appetite to argue so just paid it and left. So many good hotel restaurants along this beach such as Taosong Beach, so will not be visiting here again.