Snake River Lodge & Spa

This is my 2nd time stay in this hotel , the first time stay , I had a great experience which is the reason I selected this time. But this time the overall service and facility has been really disappointing! The spa area is super dirty and lack of maintenance and service staff, their hot tub indoor has super cloudy water , and outdoor hot tub is out of service , sauna is also out of service! The swimming pool is very dirty , generally, you can not use their spa at all ! We feel we did not receive what we paid for and will not be back again

A disastrous hotel pick! The hotel is really run down! Pics are misleading! Room was dirty and worn out. More like a $50 motel on a highway! Roms are dark and gloomy. My child suffered from allergies due to dust and mold! Front desk did not show much interest in changing room or find some other accommodation. Early check out was not granted…because contract when booked did not allow it!!! Lounge water/cookies and teas were not replenished. Especially front desk personnel were giving the feeling they did not want to be there and work. Check-in was a disaster! I had to ask all the questions regarding internet, breakfast time , facilities ecc. oohh breakfast….avoid it …expensive and average food at best! We were happy to leave at the end of the vacation! If i can give an advice….do not be fooled by the internet pics …stay away! Shower was not working properly distributing warm and cold water. Bathroom sink was clogged and also was not working properly. Please do not look under the bed….unless you are searching for left overs from previous guests. Shame on the hotel operators! If anyone is allergic to chlorine ….stay away from the main lobby corridor leading to one side of the elevators….smell is potent! Rooms are not well equipped for skiers …not much place to hang jackets especially for a family of 4. Overall very disappointed especially when nothing was even attempted to assist in my son allergies! It seemed they didn’t care.

Great location, not great place to stay. Pro: location, right next to the lifts. Cons: poorly maintained, expected better for the price. Clogged bath tub, worn towels, missing heat lamp in the bathroom, poor lighting.