Germán
April 18, 2022
According to the hotel information, there is air conditioning in all rooms. This point is directly false. What it does have is central air heating to heat the hotel on cold nights. However, on hot nights, like in April, you don't have the option of turning on the air conditioning to cool the room, and the heating is set to 25 degrees, which is outrageous. Requested to activate the air conditioning at reception, they communicate that it is not possible. It was also not possible to request a room with a double bed since there was no availability, despite the fact that many couples had left the hotel that day because it was the end of the week. To top it off, they didn't answer the phone either, and the first time they did, they put me on hold, and when I was on hold, they hung up. For the rest, the rooms are correct and the cleanliness too. The service is minimal, and therefore the quality of service is poor. Breakfast, given the price and the offer, we didn't even think about it, in the square there are better and cheaper options.
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