Guest User
June 25, 2024
The spa park is really very beautiful and well managed. The place is enchanting and worth the trip. Well-kept hotel (even if a renovation would not be bad, considering it has four stars), excellent service, kind dining room staff and top-notch cuisine. Too bad, however, for a "slip-up" in the welcome that literally compromised our second, and last, day of vacation. We had booked 2 nights, lunch and dinner included, starting on Friday evening at dinner and ending after Sunday lunch. However, on Sunday morning, when we went to find out about the times to leave the room, the gentleman at the reception, in an adamant and almost annoyed manner, told us that the room had to be vacated by 11 am. Needless to say, the plan of a morning at the spa went up in smoke (the spa opens at 9.30), and it is not clear why they would allow lunch on the second day to people who are told to leave the room at 11 am!! That being the case, we advise against anyone booking for two days because, in fact, on the day of departure you can only leave. Obviously we left, having no other choice. We found the inflexibility particularly unpleasant in such a large hotel that, certainly, was not at all full of guests. We will definitely return to the spa and recommend the truly wonderful place to everyone, we will probably try another hotel.
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