Tempe Mission Palms, A Destination by Hyatt Hotel

Cleanliness and Comfort: Many users found the rooms clean and comfortable, with some specifically noting the quality of the beds and beautiful views of the courtyard and fountain. However, minor issues like dusty corners or older carpets were occasionally mentioned.

Charged $28.52 of the hospitallity fee from my credit card. They did not inform this charge before checking in.

The hotel has nice facilities and an excellent location. Most of the staff inside the hotel is extremely kind and helpful, which I truly appreciated. However, there are a few areas that need improvement. First impressions matter, and unfortunately, the valet parking staff, the first point of contact upon arrival, left a negative one. They came across as unfriendly and seemed to expect a tip in a very uncomfortable way, which was not a great start to the stay. On my first night, I couldn’t sleep well because the A/C motor in my room was broken and extremely loud. To their credit, the hotel replaced it promptly the next day, but the damage was done with a poor first night’s rest. Additionally, the main elevators were out of service during my stay, so we had to use the service elevator, which was inconvenient. For a hotel that markets itself as 4 stars, these issues made the experience feel below expectations. That said, the location is fantastic, and the staff inside the hotel truly delivers excellent service. I would consider staying here again, but I do hope they address these points moving forward.