Guest User
August 31, 2023
Stayed at this hotel on an organised tour, the room was nice and clean. Found the bar was not operating and appeared abandoned Attended the dining room with a group of 24 others, asked to sit together but was told by the female who appeared to be running the restaurant that large tables were only for groups and we must sit at tables of 4. Attempted to order a drink and book it to our room and was told credit card only, which we didn't have on us at dinner. The female who was in attendance looked at us with what appeared to be contempt, she was disinterested and just frowned. One of our group asked for additional table water and she scowled and rolled her eyes. The following day upon checking out we asked another unfriendly and disinterested reception female to book us a metered taxi. We asked twice it must be metered, she agreed and texted someone and told us to wait 15 mins, upon asking her how much she said approximately 80 sheckles. The taxi arrived and refused to turn on the meter stating it was 80 sheckles, we got out and walked to another taxi. The metered fare was 40 sheckles. Not a nice feeling when your hotel staff are in on the scam. Hotel room was adequate, you need to find friendly honest and interested staff.