Poli House by Afi Hotels

Its was a pleasure!!!

I arrived at Poli House in Tel Aviv at 2:00 AM after a two-hour drive from the south, only to be met with one of the worst hospitality experiences I’ve ever encountered. From the moment I walked in with a friend to check in, the receptionist spoke to me as if he was doing me a favor. Nowhere in the booking process was it stated that a physical credit card was required for check-in. Upon arrival, the receptionist demanded the card and refused to offer any alternative, despite my willingness to leave a cash deposit or authorize a charge on my card. His attitude was dismissive and unhelpful, treating us as if we were an inconvenience rather than guests. When my friend provided his credit card instead, the receptionist sarcastically remarked, "This is just the beginning of the check-in, and you're already off to a bad start." I was shocked—as someone who has stayed in high-end hotels worldwide, I have never been spoken to so rudely by an employee. When I told him he should be ashamed of the way he treated us, it clearly bruised his ego. Despite us meeting his demand for a credit card, he still refused to check us in, saying we were "not the kind of guests he would like to accept." Mind you, this was not a manager—just a power-tripping employee deciding on his own that we didn’t "deserve" to stay. He then refused to provide any manager’s contact information, leaving us stranded on the street at 2:00 AM with no accommodation. If you’re considering this hotel, think twice—this is the level of treatment you can expect. There are plenty of hotels in Tel Aviv where professionalism and respect are actually practiced. Do yourself a favor and book elsewhere.

The hotel is super modern to the hotels I’ve stayed at in TLV. They advertise there is a gym but in reality the gym is a few blocks away in a partner hotel. I paid for breakfast but this also was not in the hotel…they supply vouchers for a few restaurants close…which was sort of nice because you get a better neighbors feel. If you like quiet ask for a room NOT overlooking Allenby. I had a room overlooking that street and it is loud but I enjoyed opening the window and seeing the day to day of locals.

Staff are lovely, super helpful. The rooms are clean. The decor is garish & pool is small but there are plenty of loungers and seats on the roof. The location is very central & great for local bars and markets

Great area to stay in. Hotel is clean. Room is nice. The pool is lovely but usually too crowded to swim in. You can just sit and lounge. The sunbeds are nice but on the minus side people put their stuff on them and then leave so they are often taken. I like that for breakfast you get coupons to nearby cafes. I’d probably stay here again.

Got lost in or around Kota Lombok in self drive car, early may 2023. stopped at the police station to ask for directions. officer Risky and his crew of 9 other police officers became our godsend. Wow, professional, polite, re-programed our phone for google maps. Gave us an Escort. To protect and serve at its highest degree. Terima Kasih Banyak